About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Role Background
Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals or other goods from our restaurant or retail partners and either pick their order up or have it delivered by our courier partners.
We’re expanding rapidly, from our office in Skopje, and now we’re looking for someone to be part of this hectic, fun, and rapid expansion and help to set up our new partners for success.
As such, we need a customer-focused and structured Onboarding Associate to support the onboarding and training of new restaurant partners and ensure the best possible partnership. As an Onboarding Associate, you will act as a key communicator between our operations team and merchant partners in order to ensure optimal success.
What you'll be doing:
- Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times
- Build relationships with our merchant partners, help them through the onboarding process, and ensure long-term operations success by training them on using our systems and keeping them up to speed on any updates
- Be in the middle of it all - help move roadblocks, and remove bottlenecks throughout the onboarding funnel in order to drive onboarding velocity
- Ensure our portfolio of merchants reaches the highest Wolt service standards in both pragmatic and aesthetic terms
Our humble expectations:
- Logical problem-solving skills with a bias for action and impact
- Proactive ownership mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome
- Excellent interpersonal skills with the ability to adapt the tone to suit the audience - you will be working with a lot of different people both internal and external
- Experience in sales, account management, or customer support is an advantage
- Fluent in Macedonian and English to be able to communicate with the partners and ensure we have correct information on the app.
At Wolt, We’re About Getting Things Done.
If you are excited about working in a high-growth environment, taking ownership, and being part of an ambitious and fun team, then click below to apply and get the conversation going!💙
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!
If you have any further questions about the position, you can turn to: Jelena Lacmanovic, Talent Acquisition Partner - jelena.lacmanovic@external.wolt.com
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead