About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
The Merchant Services Associate (MxSA) works in close cooperation with the Restaurant/Retail Development Managers and Support Associates to help our restaurant and retail partners maximise their opportunities for success.
The MxSA is responsible for assisting our merchant partners, offer general day-to-day support and help merchants towards improving their commercial and operational performance.
What you’ll be doing
Include among other things:
- Answering partners’ inquiries and requests regarding their ongoing use of Wolt delivery services.
- Assisting our Support team in handling more complex partner support tickets.
- Managing our equipment enrollment, inventory and resolving tech-issues.
- Managing the administrative side of changes to partnership contracts.
- Managing ongoing improvements to partner menus on the platform.
- Support the merchant team in helping ensure the success of merchant partners with low sales and/or bad operational performance.
- Taking ownership of other projects in connection to merchant operations.
- Assisting the Merchant team with other ad-hoc tasks.
Our humble expectations*
This individual must:
- Be able to carry the duties and responsibilities of the role listed above.
- Have a self-starter mindset and willingness to contribute to hands-on activities.
- Be able to fluently express himself/herself in English and Slovenian language (both in written form and orally).
- Be able to prioritize Wolt culture and values as the fundamental elements of Wolt growing as a successful business.
- Most importantly, be part of the team! As a team, we do common things uncommonly well.
OPIS DELOVNEGA MESTA
Pogodbeni stranki sta se dogovorili, da na začetku zaposlitve veljajo naslednje določbe, ki pa se lahko med trajanjem delovnega razmerja spremenijo. Družba lahko delavcu/-ki dodeli tudi druge dolžnosti in naloge, delavec/-ka pa se zavezuje, da bo vse dolžnosti opravljal/-la po svojih najboljših močeh, vestno in proaktivno.
Naziv:
ENG – Merchant Services Associate
SVN – Sodelavec/-ka za podporo partnerjem
Povzetek vloge zaposlenega/-e:
Sodelavec/-ka za podporo partnerjem (MxSA) tesno sodeluje z vodjami razvoja restavracij/trgovin in sodelavci za podporo, da bi našim partnerjem pomagal/-a čim bolj povečati njihove možnosti za uspeh.
MxSA je odgovoren/-na za pomoč našim partnerjem, nudenje splošne vsakodnevne podpore in asistenco partnerjem pri izboljšanju komercialne in operativne uspešnosti.
Bistvene začetne naloge in odgovornosti:
Med drugim vključujejo:
- odgovarjanje na poizvedbe in zahteve partnerjev v zvezi z njihovo uporabo storitev dostave Wolt;
- pomoč naši ekipi za podporo pri obravnavi zahtevnejših zahtevkov za podporo partnerjem;
- upravljanje konfiguracije in inventarja opreme ter reševanje tehničnih težav;
- upravljanje administrativne strani sprememb partnerskih pogodb;
- upravljanje stalnih izboljšav partnerskih menijev na platformi;
- podpora ekipi pri zagotavljanju uspeha partnerjev z nizko prodajo in/ali slabim operativnim poslovanjem;
- prevzemanje odgovornosti za druge projekte, povezane s partnerskimi restavracijami in trgovinami;
- pomoč ekipi pri drugih priložnostnih nalogah.
Zahtevana znanja in lastnosti:
Ta oseba mora:
- biti sposobna opravljati zgoraj navedene naloge in odgovornosti;
- imeti proaktiven pristop k delu in željo prispevati k vsakodnevnim procesom;
- biti sposobna se tekoče izražati v angleškem in slovenskem jeziku (pisno in ustno);
- biti sposobna uveljavljati kulturo in vrednote podjetja Wolt kot temeljne elemente rasti Wolta kot uspešnega podjetja;
- biti del ekipe! Kot ekipa počnemo običajne stvari neobičajno dobro.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead