Operations Manager (WM)
Operations
Athens, Greece, Greece
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a stellar distribution operations professional? Do you enjoy working in a fast-paced environment and getting your hands dirty? If this sounds like you, then we’d love to chat!
Role background
Wolt is a Finnish technology company and we’re best known for our food delivery platform. In 2017, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re a team of 10,000+ people in 27 countries and over 500+ cities, servicing over 36 million registered users. As the platform economy is changing the ways consumers connect with restaurants and retailers, we're seeing a huge opportunity to be the industry leader with the amazing teams we have built globally.
The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world-leading customer experience. People across Greece can order their groceries and have them delivered to their doorstep at lightspeed.
We are looking for a strong Operations Manager to lead our end-to-end grocery operations from fulfillment to delivery. The role will also be critical in defining the optimal online grocery store operations organization in Greece.
As a Wolt Market Operations Manager, you have full ownership of operations. You are leading everything related to how operations take place and are responsible for optimizing store layout, improving picking and packing costs, ensuring a great user experience, and providing leadership to our operational team consisting of Operations Team Leads, Store Managers and Grocery Associates. Four key areas you’ll always focus on are your operation's safety, quality, customer experience, and productivity.
What you’ll be doing
- Responsible for the end-to-end grocery operation, from fulfillment to delivery.
- Focus on the continuous improvement of your operation. Key focus areas include: safety, quality, customer experience, and productivity.
- Hiring and leading are one of your main responsibilities, while you maintain a motivated team.
- Provide day-to-day leadership and guidance to managers and associates to optimize store operations and guarantee operational excellence.
- Drive the creation of staffing plans, schedules, quality initiatives, process change initiatives, and other change initiatives to support and enable store managers to meet and exceed the Business Plan. There is always a high focus on productivity.
- Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall store/country objectives.
- Define the optimal online grocery store operations organization in local teams.
- You’ll work closely with other teams, such as category and supply chain. In addition, there is a close relationship with global operations.
- Operations Management experience in a distribution environment. Experience in e-commerce or on-demand fulfillment is a strong plus.
- Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills are required.
- Experience in leading teams.
- Fluency in Greek and English.
- Ability to think both strategically and operationally with an eye for detail.
- A hands-on, proactive, practical, pragmatic attitude.
- Readiness to travel to other cities in Greece on a regular basis.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
You will fit into a truly diverse team across 27 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position before submitting an application, you can turn to: Caroline Sørensen, Talent Acquisition Partner: caroline.sorenson@wolt.com
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page and send your application in English.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations