Marketplace Optimization Data Analyst
Operations
Tel Aviv, Israel
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
As our local market rapidly expands into new cities, verticals, partnerships, and pilot initiatives, the core of our operations relies on constantly optimizing the balance between supply and demand. Every day changes challenge our core operations and create a need to address new aspects to improve our ground operations. Therefore, we are growing our marketplace optimization team.
We are seeking a highly experienced and innovative analyst who can bring advanced analytical techniques to our team. Your expertise with large datasets and deep understanding of field operations dynamics will drive impactful insights for our growing operations. In this role, you will play a crucial role in ensuring efficiency to the core operations of our organization.
As couriers at Wolt have complete freedom to choose when to go online and which tasks to approve, their behavior affects our overall levels of service and metrics. Optimizing and molding their behavior via analytical insights is an everyday, game-changing mission. For this mission, amongst other things, you will be developing and optimizing payment models, researching challenges and opportunities in our day-to-day operations, raising flags and providing analytical insights to other operations teams.
What you’ll be doing:
- Monitor and analyze core operational KPIs (courier income, task acceptance rate, delivery times, efficiency, etc.)
- Conduct data analysis to derive meaningful insights and trends that go beyond surface-level observations
- Implement strategies to enhance efficiency and reduce costs.
- Develop processes & tools to balance between KPIs and find optimization opportunities.
- Design, build, and monitor courier payment models that are fair and lucrative for couriers while aligning with business goals.
- Support our geographic expansion over the country as well as our expansion into new product lines and business projects.
- Collaborate with other teams locally and globally - such as product, global operations, and analytics.
- 6+ years of hands-on experience as a business analyst.
- Python/R/Similar programming language - must.
- SQL- must.
- Proficiency in data analysis and advanced data analysis BI tools: Looker, PowerBI
- Strong analytical and problem-solving skills.
- Thorough and organized - you accomplish tasks with all ends tied and have great attention to detail.
- Attitude - proactive person who takes ownership beyond the obvious.
- Problem-solver approach - a team player with the ability to work with stakeholders, translating their needs into requirements, and implementing the right solution.
- Fluent in Hebrew and English as you will be working with different teams locally and globally.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations