Merchant Hardware Support Specialist
Operations
Berlin, Germany
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
🛠 Merchant Hardware Specialist (f/m/d) — German (B2+) Required
Wolt is a Finnish technology company, best known for our delivery platform that connects customers with great restaurants and shops across the city. But behind every smooth delivery experience is a team ensuring that our merchant partners are equipped with the right tools, tech, and devices — and that’s where you come in.
As a Merchant Hardware Specialist, you’ll be part of our Merchant Operations team in Germany, taking ownership of everything related to hardware support. From solving technical issues to coordinating inventory and returns, your work ensures that our merchant partners stay operational — and happy.
💡 Important: This role requires solid German skills (minimum B2, ideally C1). You’ll be supporting partners primarily in German — both in writing and over the phone.
What you’ll be doing
In this role, you'll be our go-to person for all hardware-related inquiries and manage the entire lifecycle of the devices our merchant partners use.
Your day-to-day will include:
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Troubleshooting hardware issues with tablets, printers, and terminals
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Managing and prioritizing support tickets based on urgency and business impact
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Coordinating hardware returns, shipments, and inventory tracking
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Performing remote diagnostics and proactive outreach to partners
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Collaborating with teams such as Logistics, Support, and Product Operations
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Documenting and updating all support activities in our systems
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Identifying recurring issues and suggesting improvements to our processes
What we’re looking for
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2+ years of experience in hardware support, technical customer service, or a similar role
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Working knowledge of hardware configuration, connectivity (Wi-Fi/Bluetooth), and troubleshooting
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Fluency in both German (minimum B2, ideally C1) and English — written and spoken
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Ability to explain technical topics clearly and understandably, even to non-technical users
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Experience using support and operations tools (e.g. Intercom, Looker, Monday.com)
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Structured and detail-oriented working style with a service-first mindset
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Proactive attitude and ability to stay focused in a fast-paced environment
What we offer
💻 A role with real impact — you help keep our partners running
🌍 A dynamic, international team
🧠 Opportunities to grow, learn, and develop toward senior roles
🤝 Cross-functional collaboration with key teams across Wolt
📍 On-site position in our Berlin HQ
🥗 Subsidized lunch, snacks, and drinks (location-dependent)
🎯 A company culture rooted in ownership, transparency, and fast feedback
Next steps
If this sounds like you, we’d love to hear from you! After submitting your application, our Talent Acquisition team will review your profile. If there’s a match, we’ll kick things off with an intro call, followed by an interview with the hiring manager and a small assignment.
We aim to move fast and keep you updated at every step.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations