Senior Operations Specialist - Logistics & Pricing
Operations
Copenhagen, Denmark
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
We are looking for a Senior Operations Specialist - Logistics & Pricing to join our Regional Operations team. In this role, you will be responsible for enhancing platform efficiency and optimizing pricing models across nine countries in Northern Europe. Your work will directly impact task efficiency, platform pricing strategies, and courier supply-demand balance - key elements that define the success of our operations.
This role is at the intersection of data analysis, business strategy, and execution. You will work closely with Global and Regional counterparts to roll out global initiatives while also identifying and executing region-specific solutions that improve delivery economics and operational efficiency.
Enhancing platform logistics & efficiency:
- Identify opportunities to improve task allocation and fulfillment, ensuring our platform operates as efficiently as possible while maximizing delivery experience.
- Analyze barriers to productivity and develop data-backed solutions to streamline operations.
Leveraging data for business impact:
- Analyze operational and financial data to uncover opportunities, build hypotheses, validate assumptions, and execute impactful projects.
- Collaborate with stakeholders to translate insights into scalable solutions that improve delivery performance.
Optimizing pricing & supply-demand balance:
- Work closely with the Global Pricing team to analyze and refine pricing strategies that balance supply and demand while maintaining a competitive and sustainable earnings structure for couriers.
- Use data-driven methodologies to evaluate the impact of pricing decisions on delivery efficiency and overall platform economics.
Executing & iterating on initiatives:
- Implement global pricing and logistics strategies at the regional level while tailoring solutions to local market needs.
- Drive projects that enhance efficiency, optimize cost structures, and improve the overall courier experience.
Cross-functional stakeholder management:
- Work closely with Global Logistics, Global Pricing, Regional Supply, Regional Quality, Regional Experience teams and local commercial teams to align priorities and drive execution across multiple markets.
- Secure buy-in from key stakeholders and ensure smooth implementation of new initiatives.
Tracking & improving key metrics:
- Monitor and enhance key performance indicators such as Task Efficiency, Courier Utilization, and Delivery Quality through structured problem-solving and data-driven recommendations.
- Provide actionable insights to improve cost efficiency and optimize supply-demand dynamics.
Owning & Driving Regional Projects:
- Independently scope, plan, and execute new initiatives to improve delivery performance and optimize operational processes.
- Ensure regional strategies complement global frameworks while addressing local market nuances.
- 3-5 years of experience in a relevant field (operations, analytics, strategy, pricing, supply chain, logistics, consulting, or a related domain).
- Strong business acumen with the ability to connect data insights to operational impact.
- Excellent analytical skills, with proficiency in Looker, Tableau, or similar BI tools (SQL knowledge is a plus but not required).
- Experience in logistics or pricing is a huge plus, but not mandatory if you bring a unique skill set.
- Structured problem-solving and critical thinking - ability to break down complex problems and develop scalable solutions.
- Bias for action - a proactive mindset with the grit to drive initiatives from ideation to execution.
- Excellent project management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Strong stakeholder management and communication skills, enabling you to work effectively with cross-functional teams across multiple markets.
- Passion for efficiency and process optimization - you thrive on making things work better, faster, and more effectively.
What you'll get from this role:
- Ownership & impact: You’ll directly influence how efficiently we operate across multiple countries, shaping the future of Wolt’s logistics and pricing strategies.
- A fast-paced, collaborative environment: You’ll work with regional and global teams, gaining exposure to high-impact strategic projects.
- A platform for growth: We invest in our people, offering opportunities to develop new skills and advance within Wolt.
If you have any further questions about the position before submitting an application, you can turn to:
Laura Ilioaea - Talent Acquisition Partner
laura.ilioaea@external.wolt.com
Please note that we do not accept applications coming in via email. Please submit your application in English via our career page.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations