About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Join Wolt Market – The Future of Grocery Delivery! Wolt Market is our innovative grocery venture, offering a world-class service experience and unmatched convenience. People across Israel can order groceries and receive them at lightning speed, directly to their doorstep. This wouldn't be possible or sustainable without a robust operational function.
As Wolt Market grows rapidly, we’re looking for our next Regional Operations Manager to help lead our vision in the retail sector!
About the role: As a Regional Operations Manager, you will support a team of store managers and oversee 6-9 stores within your region. Your focus will be on four key areas: Quality metrics, operational improvements, Customer Experience, working by food safety protocols and achieving company’s performance goals.
In this role, you will be responsible for defining operational roles and responsibilities, setting targets, optimizing store layouts, improving costs, improving efficiency, ensuring excellent user experience, and providing leadership to a team of store managers and store staff.What you’ll be doing:
- Oversee store operations from A-Z, ensuring timely deliveries in your region.
- Create forecasts and define productivity requirements to meet company’s/region overall goals.
- Provide daily guidance to store managers and staff to streamline operations and ensure operational excellence.
- Manage labor and control costs.
- At least 3 years of experience in regional management in retail, distribution, hospitality, operational lead roles – mandatory.
- Experience as a regional manager in retail – significant advantage.
- Excellent analytical skills.
- Global work environment – fluent in English is a MUST.
- Ability to think and act quickly operationally, with great attention to details.
- Proactive, hands-on approach with adaptability to change.
- A leader with at least 3 years of experience in managing large teams in retail operations.
- Experience working in global companies – advantage.
- Strong analytical skills (Excel).
- Proven experience in managing relationships with suppliers, trade departments, and supply chain management within the company and outside
- A dynamic, open-minded, and big-picture thinker with the ability to execute operational tasks effectively.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations