About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
It has been agreed between the Parties that the following shall apply in the beginning of the employment but may be changed in the course of the employment relationship. The Company may assign also other duties and tasks for the Employee and the Employee undertakes to perform all duties to his/her best abilities, diligently and proactively.
Summary of the Employee's Role:
The Merchant Services Specialist (MxSS) works in close cooperation with the Restaurant/Retail Development Managers and Support Associates to help our restaurant and retail partners maximise their opportunities for success.
The MxSS is responsible for assisting our merchant partners, offer general day-to-day support and proactively support merchants in improving their commercial and operational performance.
Essential Initial Duties and Responsibilities Include among other things:
Answering partners’ inquiries and requests regarding their ongoing use of Wolt delivery services.
Assisting our Support team in handling more complex partner support tickets.
Managing our equipment enrolment, inventory and resolving tech-issues.
Managing the administrative side of changes to partnership contracts.
Managing ongoing improvements to partner menus on the platform, ensuring their accuracy and compliance.
Proactively contacting merchants with low sales to ensure their success and prevent churn.
Proactively contacting merchants with low quality- and/or operational performance in order to reach improvements.
Supporting merchant retention and managing the offboarding process.
Taking ownership of other projects in connection to merchant operations.
Assisting the Merchant team with other ad-hoc tasks.
This individual must:
Be able to carry the duties and responsibilities of the role listed above.
Have a self-starter mindset and willingness to contribute to hands-on activities.
Be able to fluently express himself/herself in English and Slovenian language (both in written form and orally).
Be able to prioritize Wolt culture and values as the fundamental elements of Wolt growing as a successful business.
Most importantly, be part of the team! As a team, we do common things uncommonly well.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Please note that we do not accept applications sent by mail. Please submit your application through our careers website!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead