Retail Operations Manager
セールス & マーチャント オペレーションズ
Prague, Czechia
正社員
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Wolt is on an exciting journey to become the app for every moment. Beyond restaurants, we’ve built a fast-growing retail business covering super- and hypermarkets, groceries, pharmacies, pet supplies, health & beauty, and so much more. It’s not by chance that one of our goals for 2026 and beyond is to become synonymous with “the mall in your pocket”.
This role is a unique opportunity to combine strategic thinking, operational execution, and data-driven insights to scale Wolt’s retail business in Czechia and beyond.
Do you have a strong understanding of the enterprise retail landscape in Czechia? If this sounds like you, then we’d love to chat!
What you’ll be doing
- Lead strategic projects focused on retail operational excellence, client experience, and conversion funnel optimization across retail cities in Czechia
- Develop and implement scalable playbooks that drive partner store operations, order volume, and retention
- Use data to identify performance gaps and create dashboards and tools, including AI-powered solutions, to automate decision-making
- Design and maintain a calculation model that links operations KPIs to partner volume growth and profitability
- Create partner guidelines to help them reach assortment and operations targets, ensuring effective implementation
- Work with store managers and third-party agencies to ensure quality and cost-efficient execution to reach operations targets
- Conduct daily performance check-ins on key operational metrics to monitor progress and identify areas for improvement
- Build strategic frameworks for launching new initiatives and own their implementation end-to-end
- Lead project management efforts on high-priority topics, ensuring timely delivery and measurable impact
Our humble expectations
- 3+ years in strategy, operations, consulting, or high-growth tech with multi-stakeholder project ownership and clear commercial impact.
- Advanced analytical judgment. You build views in BI tools and spreadsheets and use them to steer plans.
- Proven ability to determine methods for new work and influence cross-functional stakeholders without formal authority.
- Structured, proactive and dependable, with crisp communication to senior and frontline partners.
- Fluent in Czech/Slovak and English.
- Strong plus: grocery or non-food retail operations or category management.
Next Steps
So if you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then get the conversation going. We will review applications on an on-going basis, so please apply today!
Please note that we do not accept applications coming through email due to GDPR.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead