Wolt's very own concierge
We provide emotional support and excellent customer service to our users, courier partners and merchants. We’re the glue that holds the marketplace together and we do all this through human-to-human conversations (that’s right, zero bots!). We act on problems within minutes while upholding our strong gif-game and friendly tone to create a connection with our customers and partners.
Our core focuses
We know there might be some slight hiccups along the way. So we’ve built large support teams in every Wolt country to ensure our customers and partners receive live and localized support within minutes.
To be world-class means to be one step ahead and to go above and beyond. We do this by proactively reaching out to our customers when we can spot any delays or problems, rather than waiting for them to approach us.
We’ve got an on-the-ground team in each country who are responsible for assessing and monitoring our delivery situation in real time. This is to ensure that we don’t create big order backlogs which can then compromise our service levels.
While our local support heroes focus on delivering excellent service, our central teams optimize the tools, performance, data and best practices. We also get to work closely with our product and operations teams to put automations into place – allowing us to really boost customer experience.
Why join us
We’re humans too
We pride ourselves on building real human-to-human connections with our customers and partners. We sit locally in each of the 27 markets which means we can speak the same language as our users and provide local guidance to our courier partners if they get lost. Our gif-game is pretty solid and we love sharing good humor through our conversations.
Flexibility is our second name
Our team is made up of a highly diverse mix of people that come from all walks of life. Some being students and part-time workers, some being fresh graduates and others who are building a profession in support operations. So flexibility is a must!
Fast problem solvers
With real-time problems to solve, we’ve learned to master speed and creativity when it comes to finding solutions and keeping our customers and partners happy. It’s not an easy task to juggle several tickets at any given time, but you can bet our support team are always on it.
