Team Lead Merchant Logistics & Hardware Operations
Sales & Merchant Operations
Berlin, Germany
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
We are looking for a motivated and experienced Team Lead to oversee our local gear and logistics team in Germany. This is a high-responsibility role that involves leading a team, managing daily operations, and driving new projects to improve efficiency and quality.
Key Responsibilities
- Team Leadership: Lead and manage the local gear and logistics team, ensuring that team members are well-supported and motivated.
- Operational Management: Oversee forecasting, inventory management, and daily operations to ensure business continuity and fulfillment of SLAs. Ensure partners have a seamless and positive experience.
- Hardware Management:
- Order, prepare, and ship Merchant gear hardware, including tablets, printers, SIM cards, etc.
- Serve as the expert for all hardware-related topics.
- Own hardware troubleshooting, including updating guides for internal and external stakeholders and pushing for product solutions for known issues.
- Process Improvement: Drive and own new projects aimed at improving efficiency and quality within the logistics and hardware management processes.
- Replacement and Returns: Ensure all hardware replacements and returns are handled efficiently and effectively.
- Procurement Strategy: Influence procurement strategy by consulting and recommending better devices, processes, and cost-saving measures, including warehousing costs, spare parts, and shipping costs.
Core competencies
- Leading and Developing Teams: Proven ability to lead, motivate, and develop a team.
- Improving Processes: Experience in driving process improvements and implementing effective changes.
- Budgeting and Forecasting: Skilled in budgeting and forecasting to manage resources effectively.
- Analytical Skills: Strong analytical skills to analyze trends and ensure optimal supply levels.
- Cross-functional Work: Ability to work cross-functionally and influence other stakeholders effectively.
- Problem-Solving Mindset: Find creative and scalable ways to solve hardware-related issues.
Our humble expectations
- Proven experience in a logistics, hardware management, or related field.
- Strong leadership skills with a track record of managing and motivating teams.
- Excellent organizational and time management skills.
- Ability to drive projects and implement process improvements.
- Expertise in hardware, including tablets, printers, and SIM cards.
- Strong problem-solving skills and attention to detail.
- Knowledge of implementing automations (e.g., on Monday boards) to enhance operational efficiency.
About you
- You are a proactive leader who takes initiative and drives results.
- You thrive in a dynamic environment and can handle multiple tasks simultaneously.
- You have excellent communication skills and can work effectively with various stakeholders.
- You are detail-oriented and committed to maintaining high standards of quality.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead