Merchant Account Development Manager
Sales & Merchant Operations
Berlin, Germany
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
We are looking for a motivated and experienced Merchant Account Development Manager to drive growth and revenue across our restaurant and merchant network. This is a strategic role where you will be responsible for developing and implementing local growth strategies and building strong relationships with key industry players.
As a Merchant Account Development Manager, you will act as a strategic partner and growth driver for our merchants, developing tailored ads and promotions strategies that align with their business objectives. This role requires close collaboration with cross-functional teams, performance analysis, and a focus on driving product adoption, customer engagement, and long-term retention.
Responsibilities
Strategic Planning & Execution:
- Develop and execute a comprehensive ads and promos strategy for our restaurant and retail business with a focus on revenue growth, product adoption, and customer engagement.
Relationship Management:
- Build and manage relationships with key industry players, including global enterprise brands, franchises, and local key accounts to meet their evolving needs.
Cross-functional Collaboration:
- Motivate a high-performing local Account Management team to exceed ad revenue targets and customer acquisition and retention goals.
- Collaborate with cross-functional teams, including product, marketing, and operations, to ensure business objectives are met.
Performance Analysis & Reporting:
- Analyze sales performance metrics and provide regular updates to leadership on sales ROI and key trends.
Account Management & Development:
- Lead strategic account planning, sales presentations, contract negotiations, and QBRs, ensuring seamless execution of ad campaigns and long-term retention.
Our humble expectations
- Fluency in German and English
- 3+ years of account management or sales experience in a high-growth, data-driven environment
- Proven track record of exceeding revenue targets and managing complex negotiations
- Strong communication and presentation skills, with the ability to influence
- Analytical mindset with the ability to extract meaningful insights, and implement data-driven campaign optimizations
- Proficient in CRM tools (e.g., Salesforce) and basic sales reporting
- Demonstrated project management skills, including planning, execution, and tracking of initiatives
Bonus points
- Experience in retail media / advertising
- Prior enterprise client work
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead