Operations Specialist
Operations
Zagreb, Croatia · Belgrade, Serbia · Skopje, North Macedonia
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you interested in the dynamics around Courier Operations and enjoy working in a fast-moving environment? Do you have a customer-oriented mindset and want to be a key player in ensuring that our courier partners get a world-class experience? If so, then please read on!
Role background
Wolt is a Finnish technology company and we’re best known for our food delivery platform. We are growing rapidly and are now looking for a Payments & Cash Operations Specialist to join our Central Operations team.
In the Operations Team, we focus on our courier partners: We ensure the right number of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes.
As a Payments & Cash Operations Specialist, you will be a key player in ensuring our cash and payment processes run smoothly and efficiently. Your role will involve various tasks with the long-term goal of reducing cash debt and ensuring that courier payments are processed on time every payment cycle in SRB, HRV, MKD, and possibly newly engaged markets. You will be responsible for various tasks, from data monitoring and reporting to managing key accounts and optimizing payment & cash processes. Working in a fast-paced and dynamic environment, being proactive, and having a strong analytical mindset is important.
What you’ll be doing:
Regular Courier Payouts: You'll take the lead in handling courier payouts every cycle, adapting smoothly to the unique procedures of different countries. Part of your role involves sharing updates about courier earnings with our fleet partners—keeping everyone in the loop is key!
Payment and Invoices Issues: When numbers don’t add up, whether it’s courier earnings or invoices, you’ll step in gracefully to sort things out. Your solutions will not only fix things but also help us dodge similar issues in the future.
Cash Department Processes: Keep an eye on the daily cash flow of our courier partners. You’ll ensure that our cash processes hum along nicely, nudging couriers who are late in settling their cash duties and gently reminding them to stay on track. Part of your role will also involve communicating with our courier partners through messages or emails.
Courier Partners Performance Monitoring: Keep tabs on how well our couriers are doing with their cash deliveries. It’s about spotting the good and finding ways to make things better, like tweaking processes to reduce cash debts and enhance efficiency.
Process Optimization: Dive into the heart of our operations to make them even better. You’ll hunt for any bottlenecks and dream up smart solutions to streamline everything. Your goal? To boost our productivity and keep our operations running smoothly.
Data Management & Analysis: Data is your playground. You'll manage our databases daily, keep our data fresh, and share insights with both courier and fleet partners. Ensuring our data is precise and current will be a key part of your day-to-day responsibilities.
We're looking for someone who's not only a whiz with numbers and processes but also a fantastic communicator who can make complex tasks seem like a breeze. If you're ready to take on this challenge and make a real impact, we can't wait to hear from you!
Our humble expectations
- Relevant experience ideally from payments processing, logistic operations, or a similar setting. Experience with payment systems, data analysis, and complex reporting is highly valued.
- Strong analytical and problem-solving skills with the ability to make data-driven decisions.
- Excellent organizational and time-management skills with the ability to handle multiple tasks simultaneously.
- High level of accuracy and attention to detail in data management and reporting.
- Ability to work effectively in a team-oriented environment, as well as independently.
- Fast learner, able to quickly adapt to new tools, processes, and information.
- Fluency in Serbian/Croatian & English is a must.
Bonus points if you also
- Have relevant experience in high-level autonomy-required roles.
- Are familiar with tools such as G-sheets.
Next steps
We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office, and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company.
If you are service minded, like taking ownership, and thrive in a dynamic environment where you get to be proactive and figure out what to do rather than wait to be told, then apply today.
The application deadline is on 31st December, however, we will be reviewing applications on an ongoing basis, so send through your application ASAP :)
If you have any further questions about the position before applying, you can turn to:
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations