Associate Operations Manager, Strategy & Innovation
Operations
Zagreb, Croatia
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we aim to create the world’s best courier experience by ensuring smooth onboarding, effective support, and a structured approach to employment-related processes. In this role, you will be at the forefront of managing the employment journey for our courier partners, ensuring compliance, efficiency, and an excellent experience throughout their Wolt journey.
As an Associate Operations Manager, Strategy & Innovation you will oversee key employment-related processes, manage courier performance, and develop strategies to improve operational efficiency. You will collaborate closely with internal teams, external employment partners, and couriers to ensure seamless communication, compliance, and engagement.
What you’ll be doing
- Overseeing the employment process for couriers, ensuring a smooth and compliant onboarding experience.
- Managing employment documentation and ensuring compliance with legal and regulatory requirements.
- Handling courier performance management, including feedback, training, and support to optimize operational efficiency.
- Coordinating with external employment service providers and internal stakeholders to ensure seamless processes.
- Analyzing operational data and identifying areas for improvement in efficiency and engagement.
- Supporting the implementation of new initiatives related to employment, courier experience, and process automation.
- Handling escalations and resolving employment-related inquiries from couriers.
- Continuously improving operational workflows and identifying ways to optimize processes.
Qualifications & Skills
- At least 5 years of working experience, with 2 years of leadership experience.
- Strong experience in operations, HR administration, or employment processes.
- Excellent communication skills in both Croatian and English (written & verbal).
- Ability to work in a fast-paced, high-impact environment with a proactive approach.
- Analytical mindset with the ability to interpret data and suggest improvements.
- Strong organizational skills with attention to detail and process optimization.
- Experience working with external service providers is a plus.
- Can-do attitude and a hands-on approach to problem-solving.
Additional information
If you are excited about working in a dynamic and growing environment, taking ownership, and driving improvements in employment-related processes, then this is the role for you!
Location: This role is based in our offices in Zagreb, Croatia.
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Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations