About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you an entrepreneur by heart and enjoy working in a fast-paced environment? Do you have strong project management skills? If this sounds like you, then read further!
Role background
Wolt is a Finnish technology company and we’re best known for our food delivery platform. In 2017, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re a team of 10,000+ people in 27 countries and over 500+ cities, servicing over 36 million registered users. As the platform economy is changing the ways consumers connect with restaurants and retailers, we're seeing a huge opportunity to be the industry leader with the amazing teams we have built globally.
The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Norway can order their groceries and have them delivered to their doorstep at lightspeed! This would not be possible or sustainable without a very strong operations function.
Wolt Market is growing rapidly and we have ambitious goals. We are looking for an Operations Team Lead to lead 5 of our Wolt Markets across Norway and ensure a great quality of end to end groceries operation from fulfillment to delivery. As we continue to grow in Norway, you should expect to take on additional stores. The role will also be critical in developing the optimal store operations. You can think of this role as a Wolt-version of a district/area manager in the retail industry.
As a Wolt Market Operations Team Lead you'll have ownership of supporting a team of Store Managers and together run a world-class grocery delivery operation. Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your operation.
You will be leading everything related to how operations take place and are responsible for finding and setting up targets, optimizing store layout, improving picking and packing costs, ensuring a great user experience and providing leadership to a team of store leaders and grocery associates.
In this role, you’ll get a lot of help and support on the way, but are also expected to be an amazing independent manager with an exceptional ability to execute every single day.
What you’ll be doing
- Responsible for the end to end store operations, from fulfillment to delivery in a group of our stores.
- Review the demand forecasts and determine your productivity requirements to meet the overall store/country objectives.
- Maintaining an ambitious and motivated team, while you also hire and train new store leaders.
- Provide day to day leadership and guidance to store leaders and associates to optimize store operations and guarantee operational excellence - mentor, coach and help their day-to-day work.
- Workforce and Cost Management.
- Operations management experience in retail, distribution, hospitality or platform economy environments.
- Great analytical skills. Excel skills are a strong recommendation.
- Experience of leading teams in stores or in a similar field.
- Full professional proficiency in English and B2 level Norwegian.
- Ability to think and act fast operationally with an eye for detail.
- A hands-on, proactive, practical, pragmatic attitude with resiliency for changes.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our stock option plan.
You will fit into a truly diverse team across 27 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position before submitting an application, you can turn to: Caroline Sørensen, Talent Acquisition Partner: caroline.sorenson@wolt.com
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page and send your application in English.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations