Hey, you look like you might be our new  

Strategy and Operations Manager (m,f,x)

Operations

Berlin, Germany

Full-time

//images.ctfassets.net/et5i6t44yqqw/6y8HiCCTXczbLsFEe7ZirP/32ae45a4dc66f272bc5eed471f6bc978/rocket-yuho-sideways-cropped.png

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Yuho’s Supermarkt brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

 

Job Description

You will:

  • Collaborate cross-functionally with local and global teams (commercial, finance, operations, marketing etc.)  to define short-, mid- and long-term project objectives, deliverables and success metrics.
  • Create and maintain high-quality documentation for project scope, roadmaps, frameworks, and action plans.
  • Provide regular updates and reports to leadership on project progress and strategy alignment.
  • Ensure successful completion of action items on target deadlines
  • Facilitate workshops and meetings to gather insights and align on priorities.
  • Build and execute the strategy with the wider team, getting their hands dirty together to build the highest level of service and the best customer experience in Germany.

Qualifications

Our humble expectations:

  • 6+ years of work experience in management consulting, tech, investment banking, corporate strategy, business development, or related field; high-growth startup experience is strongly preferred
  • Ability to influence senior leaders, working independently and as part of a team in a fast-paced, dynamic environment
  • Excellent written and oral communication skills in English, with an eye for detail and a passion for presenting data and information in clear, compelling ways.
  • Brilliant data analysis skills - exceptional ability to frame and synthesize complex business problems into clear, concise and easy-to-understand solutions. In the context of Wolt this means analytical thinking and solid Excel skills.
  • You have a solid track record of identifying, scoping and delivering customer centric solutions with a detail-oriented yet flexible approach to problem solving. You know what great looks like and build to scale so that your solutions will be relevant for a multiple of the current size of the business.
  • Natural tendency for ownership: we grow quickly, everyone has too much stuff to do, and just because something’s not in your job description doesn’t mean you shouldn’t do it. 

 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Team

Delivery operations at Wolt

We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners. 

In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.

Square - working together, office 2
Our culture

Our culture

At Wolt, you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Square - working together, office, japan 3
Our vision

The delivery of (almost) everything

In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.

We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.

Square - product week, wolt
Our people

"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."

- Janne, Head of Global Operations

Janne Virtala.JPG

Apply now

Basic information

Wolt Recruitment Privacy Statement *

Please review the Wolt Recruitment Privacy Statement and acknowledge.

Additional information

Wolt - Self-Identification Survey

To ensure that our hiring practices are fair and inclusive, we’re asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”

Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don’t want to participate, if you only answer some questions, or if you select “I don’t want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.

By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.

Attachments

You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

Similar jobs