Technical Account Management - Team Lead
Operations
Berlin, Germany · Helsinki, Finland
正社員
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we’re on a mission to bring joy, simplicity, and earnings to neighborhoods around the world — and the Mx Integrations team plays a critical role in powering this. As we continue to scale and work through complex global integrations, we’re looking for an experienced TAM Team Lead to guide, coach, and empower our high-performing Technical Account Management (TAM) team.
The Mx TAM team is 10+ people strong, working across multiple markets and partner segments. We’re entering an exciting phase of operational efficiency, scalable processes, and technical maturity needing a strong Team Lead to set the standard. If you're passionate about people leadership, API integrations, process improvement, and building future-ready teams — we’d love to hear from you.
What you’ll be doing
You’ll be leading the global Mx Integrations TAM team — a group of technically skilled, partner-facing problem solvers — while also driving strategic initiatives that improve how we scale integrations at Wolt.
Day-to-day in this role you’ll:
- Lead, coach, and develop a team of 10+ TAMs across multiple regions, fostering a high-performing, inclusive, and collaborative culture.
- Drive operational excellence by designing and iterating on best practices, onboarding, escalation paths, and documentation standards.
- Own and track team-level OKRs, aligning with cross-functional partners in Product, Engineering, Support, and Commercial teams.
- Act as a technical thought partner — helping unblock your team, dive into API-related issues, and communicate complex integration topics clearly.
- Champion continuous improvement and AI-driven solutions to help the team scale smarter.
- Serve as a calm and clear voice in a fast-moving, complex environment — prioritizing impact, efficiency, and stakeholder clarity.
- Support hiring, onboarding, and strategic planning as the TAM function grows.
Our humble expectations*
We’re looking for someone who:
- Has prior experience leading or mentoring technical customer-facing teams (TAMs, Solutions Engineering, or similar).
- Is comfortable working with APIs, system integrations, and troubleshooting implementation issues.
- Communicates clearly and confidently — with partners, merchants, and internal stakeholders alike.
- Thrives in ambiguity, stays cool under pressure, and is energized by solving messy problems.
- Has hands-on experience driving process design, documentation, and operational tooling.
- Brings knowledge or curiosity around how AI can enable automation, efficiency, and better decision-making.
- Can manage multiple priorities and stakeholders with a sense of calm, clarity, and drive.
What we offer
A unique opportunity to lead a global team that’s shaping how partners integrate with Wolt. The ability to make a direct impact on how we scale merchant onboarding and support. The chance to work in a hybrid tech/commercial role — where strategy, coaching, and technical execution come together. Supportive colleagues, great learning opportunities, and a lot of ownership.
Next steps*
We review applications on a rolling basis and move quickly — expect an initial screening call, followed by interviews with key stakeholders and a final ctask round. If you have any questions, feel free to reach out to your Talent Partner for this role.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations