Retail Development Manager, Key Accounts
Sales & Merchant Operations
Helsinki, Finland
正社員
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, you can grow your commercial career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.
Our Commercial teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.
What you’ll be doing
As Retail Development Manager, you’ll be responsible for strategically developing a portfolio of key account partners, driving their growth and profitability. This role includes overall ownership of the accounts, ensuring a hands-on approach to daily management. You will implement new products, upsell, and handle tenders for existing partners throughout Finland.
You’ll work closely with various stakeholders, always prioritizing Wolt’s best interests and enabling our operations to flourish.
Day-to-day in this role you’ll:
- Develop and foster partner relationships with your portfolio of key retail partners, working with the partner to improve overall conversion rates by sharing tools, best practices and ensure an optimal product selection per each Retailer for Wolt’s platform.
- Strategically introduce and execute on new Wolt product opportunities to strengthen partnerships and increase partner revenue streams. Includes new business development with our Partners, and e.g. creating daily processes for the new business lines.
- Drive revenue growth of Wolt and retail partners in your portfolio by improving venue performance through a data-based approach.
- Drive & execute on operational improvements with your partners to ensure that we are delivering the best experience for Wolt customers.
- Key communicator between our Operations, Product, Wolt Support, Marketing, and the retailers.
- Renegotiate terms and conditions with retail partners.
- Having a deep understanding of the competition and various verticals in the market.
Our humble expectations
- Proven success in Key Account Management and/or Business Development, with a strong commercial mindset driving growth and profitability.
- Strategic commercial thinker who builds crisp, data-driven business cases and turns insights into decisions.
- Understanding of the Finnish retail landscape, with preferably previous experience in e-commerce or FMCG sectors.
- Exceptional skills in managing relationships at all organizational levels, ensuring alignment and driving collaboration across internal and external partners.
- Advanced analytics skills with Looker or Power BI and strong spreadsheet fluency.
- Clear, structured communicator and trusted partner who can influence without authority.
- Skilled negotiator who drives adoption of solutions like Wolt Ads, Wolt+ and Wolt Drive when they add value.
- English & Finnish fluency
What we offer
- 🚀Global and growing fast: Be part of a fast-moving scaleup
- 🤩Ride of a lifetime: Accelerate your career and build your sales skills
- 💪Instant impact: Take ownership and make a difference
- 💙Big hearts and small egos: Surround yourself with smart, friendly people
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!
We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead