Operations Associate, Fleet Management
Operations
Berlin, Germany
正社員
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Joining Fleet Operations at Wolt means stepping into a role where challenges come fast and opportunities come even faster. You’ll lead from the front, push boundaries, and turn complexity into results. If you’re ambitious, thrive in dynamic environments, and see every obstacle as a chance to win — this is the ride of your life.
What you’ll be doing
The Operation Associate - Fleet Management will support the management of a portfolio of smaller fleet partners while developing the skills required for full account management. Working under the guidance of the Lead and Specialist, this role combines day-to-day operational support with a strong focus on learning and development.
Day-to-day in this role you’ll:
- Support the relationship with a defined portfolio of fleet partners, under the guidance of the Specialist and Lead.
- Monitor partner KPIs and escalate issues when required.
- Assist fleet partners in operational and administrative matters, ensuring timely follow-up.
- Provide system-level support, including handling partner queries and ensuring accurate data management.
- Support courier replacement hiring processes in coordination with partners, helping to secure adequate supply.
- Prepare reports and performance analyses for both internal stakeholders and partner reviews.
- Coordinate with the Compliance Office to track and follow up on corrective actions when compliance issues arise.
- Manage and resolve special and urgent cases/incidents, ensuring quick response and clear communication with stakeholders.
- Actively contribute to process improvements while progressively building expertise in negotiation and account management.
- Cover SiMo (Simultaneous & Monitoring) shifts, organized 7 days a week, ensuring real-time monitoring of partner performance to proactively address operational disruptions and maintain supply continuity.
Our humble expectations
- 0–2 years of experience in operations, logistics, or account management.
- Interest in developing strong negotiation and stakeholder management skills.
- Good analytical abilities with working knowledge of Excel/Google Sheets.
- Proactive, eager to learn, and capable of taking responsibility for partner relationships.
- Languages: Fluency in English is required. German and Arabic are considered a strong plus.
What we offer
At Wolt, we’re not looking for people who settle for “good enough.” We want those who are eager to learn, ready to take on challenges, and excited to grow in a fast-moving environment. As an Operation Associate – Fleet Management, you’ll build the foundation for a career in account management while contributing directly to the success of our courier ecosystem.
We offer you:
- Learning & growth: A clear path to develop the skills needed for full account management, with guidance from experienced Leads and Specialists.
- Impact from day one: Your work will directly support courier fleet partners, ensuring operational continuity and service quality.
- Cross-functional exposure: Collaboration with Operations, Compliance, Finance, and other teams to broaden your business perspective.
- Innovation & problem-solving: Freedom to take ownership of tasks, improve processes, and turn challenges into opportunities.
- International environment: A diverse, multicultural workplace where English is the common language and other languages are a strong plus.
- Team culture: A supportive, hands-on environment where you’ll be trusted, challenged, and celebrated for your progress.
Next steps
If this sounds like the challenge you’ve been waiting for, we’d love to hear from you! 💙
If you’re motivated by impact, love solving tough problems, and want to be part of a team that never stops raising the bar, then this is the place for you.
Please note: we do not accept applications via email due to GDPR. Make sure to apply through our internal job board!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations