Operations Specialist, Fleet Account Specialist
Operations
Berlin, Germany
正社員
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Joining Fleet Operations at Wolt means stepping into a role where challenges come fast and opportunities come even faster. You’ll lead from the front, push boundaries, and turn complexity into results. If you’re ambitious, thrive in dynamic environments, and see every obstacle as a chance to win - this is the ride of your life.
What you’ll be doing
The Fleet Account Specialist acts as the deputy to the Fleet Account Lead and is responsible for managing key and complex fleet partners. This role will step in as acting Lead when required, handle advanced negotiations, and resolve escalated operational and compliance-related cases.
In this role, you will be responsible for managing and developing our fleet partner relationships, ensuring operational continuity, excellent performance, and full compliance with our standards. You will act as a key point of contact for both external partners and internal teams, supporting leadership, driving strategic initiatives, and overseeing daily operations to guarantee reliability and efficiency.
Day-to-day in this role you’ll:
- Manage a portfolio of fleet partners, including the most complex or high-priority accounts.
- Act as Deputy to the Fleet Account Lead, ensuring leadership continuity during absences and supporting overall team management.
- Negotiate contracts, performance targets, and complex agreements with partners.
Monitor key KPIs (delivery performance, reliability, safety) and implement corrective action plans when needed. - Coordinate with the Compliance Office on identified issues and ensure full execution of corrective measures.
- Lead partner performance reviews and propose strategic improvements.
- Provide coaching and guidance to junior team members.
- Collaborate with internal stakeholders (Operations, Finance, Legal, Compliance) on cross-functional initiatives.
- Cover SiMo (Simultaneous & Monitoring) shifts, organized 7 days a week, ensuring real-time monitoring of partner performance to proactively manage operational disruptions and maintain supply continuity.
Our humble expectations
- 2+ years of experience in account management, operations, logistics, or supply chain.
- Proven ability to manage complex partners and negotiations.
- Strong analytical skills and ability to use data for decision-making.
- Excellent stakeholder management and communication abilities.
- Fluency in English is required. German and Arabic are considered a strong plus.
What we offer
At Wolt, we’re not looking for people who settle for “good enough.” We want those who see obstacles as opportunities, and get energy from pushing beyond limits. In this role, you’ll face complexity, fast-paced decisions, and constant change - and that’s exactly what makes it exciting.
We offer you:
- Impact at scale: The chance to shape how Wolt collaborates with courier fleet partners in a fast-scaling, international environment. Your work will directly influence service quality, partner success, and customer satisfaction.
- Leadership growth: An opportunity to lead, coach, and develop a team while refining your own leadership skills in a dynamic, people-first culture.
- Cross-functional exposure: Close collaboration with Operations, Compliance, Legal, Finance, and Safety teams, giving you broad business insight and strong strategic skills.
- Innovation & ownership: Freedom to drive projects, test ideas, and implement solutions that make a tangible difference in efficiency and partner relationships.
- International environment: A truly multicultural workplace with where English is the common language, and additional languages are a real asset.
- Great culture: A supportive, down-to-earth team environment where collaboration and continuous improvement are part of our DNA.
Next steps
If this sounds like the challenge you’ve been waiting for, we’d love to hear from you! 💙
If you’re motivated by impact, love solving tough problems, and want to be part of a team that never stops raising the bar, then this is the place for you.
Please note: we do not accept applications via email due to GDPR. Make sure to apply through our internal job board!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations