About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you ready to manage merchants partners at scale and elevate the experience for thousands of local businesses? Join Wolt as our Merchant Operations Lead and take charge of one of the most critical parts of our platform.
About the Wolt and the role
Since launching in Denmark in 2017, Wolt has become a go-to platform for food and retail delivery in over 60 cities. With more than 5,000 restaurants and retail merchants, we’re on a mission to build the most trusted and efficient merchant ecosystem in the country.
To support that mission, we’re hiring a Merchant Operations Lead. In this role, you and your 10-person team will own a growing portfolio of more than 3,000 small and medium-sized businesses. You will be responsible for merchant success, support, POS integrations and product imaging, ensuring that merchants operate smoothly, efficiently, and successfully on the Wolt platform.
What you’ll be doing:
👥 Team & People Leadership
- Lead and grow a cross-functional team focused on all small and medium-sized merchant success
- Set and track team KPIs, drive performance, and coach team members to success
- Maintain a positive, productive, and customer-centric team culture.
⚙️ Merchant Success Strategy
- Develop and execute strategies to unlock operational and commercial merchant success
- Design and optimise SOPs and workflows to manage merchants efficiently at scale
- Collaborate with sales, onboarding, account management, and frontline support teams to deliver a seamless merchant journey.
🛠️ POS Integrations
- Lead our POS system integration efforts across SMB and enterprise merchants, ensuring stable order flow and menu accuracy.
- Partner with global tech and product teams to solve bugs, improve tools, and streamline connectivity.
📸 Product Imaging
- Lead our menu and product imaging operations to ensure content quality and speed.
- Standardize and scale imaging workflows for accuracy, consistency, and merchant satisfaction.
📈 Process Optimization & Insights
- Use data to track team performance, merchant satisfaction, operational health and commercial results
- Improve tooling and automation to boost efficiency and reduce manual touchpoints.
Share best practices with peers across other Wolt markets
Our humble expectations
✅ Must-Haves
- 5+ years of experience in operations, customer success, or marketplace support.
- 2+ years of people management experience with a track record of team development.
- Strong analytical and process improvement skills.
- Proficiency in English.
⭐ Nice-to-Haves
- Experience in food delivery, retail, or logistics platforms.
- Familiarity with CRM tools such as Salesforce, Pipedrive or Monday.com
- Familiarity with BI tools such as Looker, PowerBI or Tableau
- Solid understanding of POS integrations and technical operations.
- Exposure to imaging or content production workflows.
- Proficiency in Danish
What we offer
- 🏋️♂️ Leadership training, and growth opportunities in Wolt
- 😎 Cool office in the heart of Copenhagen near public transport
- 💻 MacBook, iPhone and company-paid subscription plan
- 🥗 Lunch plan, free office snacks, coffee and tea, and discounts on Wolt
- 🩹 Healthy insurance
- 🧑🤝🧑 Social gatherings
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead