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Senior Operations Analyst - Pricing & Efficiency

Operations

Berlin, Germany

正社員

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About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you excited about building high-performing operations? Are you interested in understanding how to help couriers to perform at their best and maximize their earning potential while meeting Wolt's growth and profitability targets? Are you interested in becoming an expert in food delivery efficiency and continuously improving and adjusting our delivery operations set-up? 

If this describes you, then we would be delighted to connect with you and explore this exciting opportunity further. Let's have a chat!

Role background

We launched our service in Germany in August 2020 and have, for the past years, seen rapid development in the market. We are now working with several thousand partners across all Germany and expanding further into new cities, regions, and business verticals. 

To support our hyper-growth and strengthen our team, we seek a driven and experienced Senior Operations Analyst - Pricing & Efficiency to help our Germany Operations Team continuously improve the efficiency and effectiveness of our delivery operations by working on courier pricing and optimize the delivery setup. The role is a full-time position and you will report directly to the Country Manager-  Pricing and Efficiency.

You will be responsible for enhancing platform efficiency and optimizing courier pricing models in the complex German market. Your work will directly impact task efficiency, pricing strategies, and courier supply-demand balance - key elements that define the success of our operations,  impacting Wolt's growth and profitability. 

This role is at the intersection of data analysis, business strategy, and solutions execution driving improvements in delivery economics and operational efficiency. You'll collaborate cross-functionally with teams as Finance, Product, and Global operations.

What you'll be doing

You will be driving and managing projects independently and able to communicate and report results cross-functionally. Main responsibilities should be:

  • Developing and managing new pricing structures for different fleet types,  while balancing financial targets, delivery quality and ensuring competitive incentives for couriers.
  • Coordinates and drives the implementation of new pricing structures, requiring strong communication and negotiation skills to align stakeholders and overcome challenges.
  • Key role in driving logistics efficiency: identifying opportunities to improve task allocation and fulfillment, ensuring our cities operate as efficiently as possible while maximizing delivery experience.
  • Designs experiments, analyzes outcomes, and communicates findings to Global teams, contributing to algorithm enhancements.
  • Adapting and implementing global initiatives in the German market 
  • Maintains a strong interest in and comprehensive knowledge of all market dynamics, ensuring that responsibilities align with and adapt to business changes.

Our humble expectations

  • 5+ years of relevant experience preferably in (i) pricing and/or incentives in a comparable industry, (ii) strategy & operations in a top tier tech/platform company or (iii) management consulting
  • Analytical skills: you’ll work with data every single day. Spreadsheet mastery, SQL & Looker (or similar BI tools)  is a must-have, and you’ll often find Python useful. While we’re not expecting you to be an expert, you’ll benefit from having an elementary understanding of experimentation, causal inference, predictive modeling and optimization so that you can collaborate effectively with Data Scientists
  • Strong business acumen: our team is in the business of solving hard problems and developing new solutions. There’s rarely a handbook that we can refer to. Hence, you need to be ingenious and relentless at solving hairy business problems, not just in the abstract but also on the lowest level of detail
  • Effectively structures and communicates key results and business recommendations to drive operational improvements 
  • People & project management skills: you’ll need to be able to inspire and persuade colleagues from a broad spectrum of backgrounds in a cross-team setting and get them to work towards one goal in a coordinated, collaborative and efficient manner
  • Passion for efficiency and process optimization - you thrive on making things work better, faster, and more effectively.
  • Excellent written and verbal communication skills in English. 

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Team

Delivery operations at Wolt

We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners. 

In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.

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Our culture

Our culture

At Wolt, you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

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Our vision

The delivery of (almost) everything

In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.

We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.

Square - product week, wolt
Our people

"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."

- Janne, Head of Global Operations

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今すぐ応募

基本情報

Wolt Recruitment Privacy Statement *

Please review the Wolt Recruitment Privacy Statement and acknowledge.

Do you require any accommodations during the hiring process?

We evaluate candidates solely on their qualifications, skills, and how they align with our business needs. We encourage applications from people of all disability statuses, gender identities, sexual orientations, personal expressions, racial and ethnic backgrounds, religious beliefs, and any other identities or experiences.

To ensure a fair and inclusive hiring process, please focus on your experience and skills in your CV — no need to include your photo, age, or marital status.

We’re committed to providing a delightful candidate experience. If you require any accommodations during the hiring process, please let us know below.

追加情報

Wolt - Self-Identification Survey

To ensure that our hiring practices are fair and inclusive, we’re asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”

Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don’t want to participate, if you only answer some questions, or if you select “I don’t want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.

By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.

添付ファイル *

職務経歴書と履歴書(英語を必要とするポジションに応募する際は英文のResume)をPDF書式にてご提出をお願いいたします。