Retail Development Manager
Sales & Merchant Operations
Skopje, North Macedonia
正社員
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you an experienced and strategic Account Manager with a true ‘service first’ mindset? Do you have a strong understanding of retail operations in Macedonia? If this sounds like you, then we’d love to chat!
Role background
Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners.
However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail.
As Retail Development Manager, you’ll be one of our first superstar hires into this segment in Macedonia. Your focus will be on driving incremental revenue and providing the tools and support for our partners to make sure they thrive on our platform and increase sales while improving operational aspects. With this in mind, you need to be super passionate about account management and business development, but also able to adapt and change your tone and approach depending on the type of partner you’re working with.
On a personal note, it goes without saying that you’re a team player and willing to get your hands dirty as we build this area of our business in Macedonia! As time progresses and more Retail partners are onboarded, the targets and duties of the role may develop. This means that you must thrive in the ‘start-up’ environment where constant change means there’s always lots to get your teeth into!
What you’ll be doing
- Successfully onboarding and training venues together with Retail Associates, providing them with all the tools and information to start working as soon as possible.
- Driving and managing Month over Month sales growth of our current venues and improving venue performance by measuring critical KPIs, strong analysis and frequent quality and satisfaction checks.
- Owning the partner’s assortment - suggesting which products should be listed initially, and working with the partner to constantly add/remove items to improve customer conversion.
- Working with the partner to improve overall sales and conversion rates by sharing tools and best practices to help ensure the partner’s success.
- Getting feedback from our partners and translating it into product, marketing and operations improvement
- Key communicator between our operations and Retail partners.
- Working closely together with the marketing team to plan and execute campaigns together with Retail partners.
Qualifications
- You have proven experience from previous account management, business development or similar role.
- You are a self-starter, reliable team player with the ability to deliver results on-time and successfully manage multiple projects simultaneously
- You cultivate extensive mutually beneficial relationships
- You are structured, detailed, and service-oriented.
- Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker or Power BI.
- You have strong problem-solving skills with a bias for action and impact.
- You have a proactive mentality - an independent thinker who can work with limited guidance but can deliver a successful outcome. through grit and determination
- Excellent interpersonal skills with the ability to adapt tone to suit the audience.
- Fluent in Macedonian and English.
Additional information
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
What you’ll get by joining us:
- Opportunity to be part of building something exceptional, in an international environment
- Lots of learning and growth in a globally scaling tech company
- Along with a competitive salary and benefits, you will also be eligible for our stock option plan
If you have any further questions about the position, you can turn to: Kristina Nikolic, Talent Acquisition Partner - kristina.nikolic@wolt.com
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead