Senior Operations Specialist - Growth & Expansion
Operations
Copenhagen, Denmark · Oslo, Norway · Riga, Latvia · Reykjavik, Iceland · Luxembourg, Luxembourg · Vilnius, Lithuania · Stockholm, Sweden · Helsinki, Finland · Tallinn, Estonia
正社員
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the role
We are looking for a Senior Operations Specialist – Growth & Expansion to drive city expansion and courier acquisition across 9 markets in the region. This is a highly autonomous role, blending execution with strategic planning and data-driven decision-making. You will be responsible for ensuring Wolt successfully expands into new cities while growing our courier partner base in collaboration with acquisition associates and the courier marketing team.
You will own the operational pillar of expansion for the region—building a playbook for launches, managing forecasting, and optimizing acquisition. A strong background in marketing operations, growth marketing, or operations generalist roles (e.g., revenue operations) will be highly valuable.
This role requires a blend of operational execution, stakeholder management, and analytical skills to ensure forecasting accuracy, efficient applicant acquisition, and seamless city launches.
What you'll be doing
Expansion & Launch Execution
- Own and execute city launches across 9 markets, ensuring seamless expansion operations.
- Develop, standardize, and implement a scalable operational expansion framework, ensuring alignment with commercial and regional strategies.
- Define and implement success criteria for city launches, ensuring operational excellence from day one.
- Work cross-functionally with Courier Marketing to align expansion with applicant growth needs.
Courier Acquisition & Forecasting
- Drive bottom-up forecasting models, challenging and improving global forecasting methodologies to ensure higher accuracy and operational efficiency.
- Act as a trusted advisor to regional leadership, shaping strategies for optimizing applicant conversion rates and improving the efficiency of courier acquisition pipelines.
- Analyze historical data, conversion trends, and operational needs to anticipate courier supply requirements.
- Work closely with Courier Marketing to align acquisition campaigns with demand fluctuations.
- Optimize the cost per acquisition, ensuring efficient budget allocation in partnership with marketing teams.
Data-Driven Strategy & Process Optimization
- Own the development of predictive modeling tools and advanced analytics dashboards in Looker and other BI platforms to proactively monitor applicant pipelines, conversion rates, and operational KPIs.
- Establish a data-driven approach to optimize expansion and acquisition strategies based on real-time insights.
- Collaborate with General Managers, Global Operations, and other teams to refine forecasting and launch planning methodologies.
- Lead regional standardization of expansion strategies, ensuring that retrospective analyses of past city launches drive continuous improvement across all markets.
Our humble expectations
- 3–5 years of experience in Marketing Operations, Growth Marketing, Revenue Operations, or Generalist Operations roles.
- Strong expertise in expansion, acquisition, and forecasting, with experience balancing these functions.
- Hands-on experience with BI tools (Looker, Tableau, or similar)—ability to build dashboards, define success metrics, and extract insights.
- Ability to create bottom-up forecasts using historical conversion rates and operational trends.
- Strong stakeholder management skills—ability to align with Courier Marketing, Courier Acquisition, General Managers, and Regional Ops teams across 9 countries.
- High autonomy—able to execute independently while staying aligned with broader company objectives.
- Experience working in high-growth, fast-paced environments with a strong bias for action.
- Excellent communication skills in English (additional languages are a plus).
Why you should join Wolt
- Make an Impact – Your strategies will shape Wolt’s expansion, ensuring sustainable growth in 9 markets.
- Own Your Work – Full autonomy to drive key initiatives, innovate, and build scalable expansion models.
- Develop & Grow – Be part of a rapidly scaling company where you can develop your skills and take on new challenges.
- Collaborate with the Best – Work with talented, ambitious teammates who thrive on solving tough problems together.
If you’re a data-driven, operationally strong, and expansion-savvy professional with a passion for scaling businesses, apply today to help build the future of Wolt’s expansion and growth operations!
For candidates based in Latvia, we offer a competitive gross monthly base salary ranging from €2,100 to €3,100 (based on a 40-hour work week). For candidates based in Lithuania, the gross monthly base salary ranges from €2,500 to €3,500. The salary is adjusted according to your qualifications and professional experience.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations