About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Role background
Wolt is a Finnish technology company and we’re best known for our food delivery platform. As part of our expansion, we are soon launching in Bulgaria! To get there, we must first assemble a team of motivated superheroes. We are now looking for an Operations Associate to join our Operations team in Bulgaria.
In the Operations Team, our mission is to create the world’s best courier experience by optimizing onboarding processes, tailoring content, and ensuring timely, engaging education for our courier partners. We focus on our courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes.
As an Operations Associate, you will be a part of ensuring that our courier partners get the right help and support throughout their Wolt journey. Working in a fast and dynamic environment, it is important to be a team player and also to have the ability to figure out what to do rather than wait to be told. Managing our great courier partners requires a can-do attitude, as there are some routine tasks that require our attention.
What you’ll be doing 🚀
- You will be a master in supporting couriers in everyday queries they send to our team inbox, ensuring timely delivery of helpful information. Your focus will be primary on written (chat & e-mail) communication and secondary on anticipating and preventing issues before they arise.
- You will help with creating resources, including FAQs, troubleshooting guides, and tips, to empower couriers to resolve common issues independently.
- Participating in the onboarding process by reviewing the documentation of Courier Partners during their application and assisting them through the process.
- Be part of optimizing our processes, procedures and communication channels.
- Assisting in everyday and ad-hoc tasks.
Our humble expectations 💪
- Experience in a customer or people-oriented role, preferably online communication.
- Excellent communicator and experience with creating texts, blogs or similar to many recipients.
- Able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.
- Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
- Ability to think on your feet, naturally proactive and comfortable with autonomous problem solving in a fast-paced environment.
- Responsible and reliable, with a structured approach to your work.
- A strong creative eye
- Native Bulgarian & fluent level in English
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations