About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the role
We are seeking a seasoned and results-driven Senior Team Lead, High-Volume Talent Acquisition to oversee large-scale recruitment efforts across multiple international markets. This pivotal role will lead a team of 5-7 Volume Talent Acquisition Partners and manage high-volume hiring for roles including Support Associates, Grocery Associates, Support Team Leads, Shift Leads, CTQ Specialists, and Workforce Specialists.
A key responsibility will be ensuring the success of our shared service centers across various locations, where we will be hiring approximately 300 customer agents per month. The ideal candidate will have extensive experience in mass entry-level and blue-collar hiring in different international markets, with a strong ability to navigate complex recruitment landscapes and deliver results at scale.
In addition to leading high-volume hiring efforts, this role will act as a strategic business partner to senior stakeholders, guiding them through hiring decisions, workforce planning, and talent strategy to support business growth. The location for this role is flexible, with operations focused in Poland and Czechia.
Key responsibilities
Strategic Leadership & Business Partnership
- Act as a trusted business partner to senior stakeholders, advising on talent strategies, workforce planning, and data-driven hiring decisions.
- Collaborate closely with operational and leadership teams to ensure the success of shared service centers across multiple international locations.
- Influence hiring strategies that align with scalability, cost-efficiency, and business objectives while maintaining quality standards.
High-Volume Recruitment & Process Optimization
- Lead, coach, and develop a team of 5-7 Volume Talent Acquisition Partners, ensuring they meet hiring goals and maintain operational excellence.
- Oversee high-volume hiring efforts, with a focus on scaling recruitment processes to support the hiring of ~300 customer agents per month across multiple markets.
- Continuously improve and standardize recruitment processes, leveraging automation, AI, and best practices to drive efficiency and effectiveness.
Market Expertise & International Expansion
- Develop a deep understanding of talent markets across CEE (Central and Eastern Europe), ensuring competitive and localized hiring strategies.
- Drive employer branding and recruitment marketing initiatives to position the company as a top employer in target markets.
- Build strategic partnerships with local organizations, universities, and workforce agencies to ensure strong candidate pipelines.
Data-Driven Decision Making
- Leverage data analytics to identify hiring trends, forecast talent needs, and optimize recruitment performance.
- Provide regular insights and reports to leadership on hiring progress, bottlenecks, and strategic recommendations.
- Use KPIs and metrics to monitor the effectiveness of sourcing channels, candidate experience, and hiring quality.
Collaboration & Cross-Functional Projects
- Work closely with global TA teams to align high-volume hiring strategies across multiple regions.
- Lead or contribute to strategic recruitment initiatives that enhance scalability, candidate experience, and process automation.
- Champion diversity, equity, and inclusion (DEI) initiatives within high-volume recruitment efforts.
Qualifications
- 8+ years of experience in Talent Acquisition, with at least 4 years in high-volume recruitment across multiple international markets.
- Proven experience in leading and managing recruitment teams, with a strong track record of achieving hiring targets and scaling operations.
- Deep understanding of mass hiring strategies, including talent availability, recruitment trends, and legal considerations across different regions.
- Strong analytical skills, with the ability to interpret recruitment data, optimize hiring processes, and make data-driven decisions.
- Exceptional stakeholder management skills, with the ability to influence senior leadership and act as a strategic business partner.
- Expertise in recruitment best practices, sourcing strategies, and employer branding for high-volume hiring.
- Fluent English (both written and spoken); additional languages are a plus.
- Experience in hiring for shared service centers, customer service roles, or blue-collar positions at scale is a strong advantage.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We’re all about people experience
Our people mean the world to us.
We want everyone to have the best possible experience while working at Wolt – from their recruitment and onboarding right the way through the different stages of their career.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
We’re all about people experience
Our people mean the world to us.
We want everyone to have the best possible experience while working at Wolt – from their recruitment and onboarding right the way through the different stages of their career.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.