Operations Associate, Courier Onboarding
Operations
Prague, Czech Republic · Prague, Czech Republic
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Wolt is a Finnish technology company and we’re best known for our food delivery platform. We are growing rapidly and are now looking for an Operations Associate in Czechia.
In the Operations Team, we focus on the courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes.
As an Operations Associate in the Courier Onboarding Team you will be responsible for the Onboarding of new Courier Partners in the region and making sure that they have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants & retailers to the customers. Working in a fast and dynamic environment, it is important to be a team player and also to have the ability to figure out what to do rather than wait to be told. Managing great courier partners requires a can-do attitude, as there are some routine tasks that require our attention.
In this pursuit, we aim to create the World’s best courier experience by optimizing processes, bettering content, and assuring that we have as little friction as possible.
What you’ll be doing:
Onboard, retain and grow the number of happy Courier Partners on Wolt’s platform, to ensure a healthy and sustainable delivery operation;
Engage in daily communication with courier partners, managing logistics, inventory, and operational requests;
Control daily courier supply to ensure timely delivery of orders;
Check documents and other information that courier partner applicants submit and reach out to them in case some information is missing or unclear;
Create and improve processes to drive operational efficiency to allow the business operations to scale efficiently;
Share development ideas within the Operations team to improve ongoing tasks.
Our humble expectations
You are a people person, an excellent communicator and a big team motivator, as you will have daily contact with Courier Partners.
You are a fast learner and attentive to both small details and the bigger picture.
You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
You have strong analytical skills and are comfortable using analytical tools. Experience with Google Sheets or Microsoft Excel is a plus.
You are able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.
Thorough and organized - you accomplish tasks with all ends tied and have great attention to detail.
Fluency in both Czech & English is required.
We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations