Strategy & Operations Manager, Courier & Delivery Experience
Operations
Berlin, Germany
正社員
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
The Global Operations team drives Wolt’s long-term strategy, scalable processes, and sustainable business models across our 30+ markets. We work closely with regional teams, general management, and functional leaders across Product, Analytics, Legal, and more to execute high-impact, company-wide initiatives.
We’re looking for a Strategy & Operations Manager to join our Courier & Delivery Experience team. In this role, you will redefine how we collect, analyze, and act on courier sentiment and feedback, working closely with regional and product teams to improve courier experience - ensuring their voices shape our decisions and initiatives.
You’ll also play a key role in ideating, testing and launching new features and products, ensuring they are successfully rolled out and adopted across markets.
This is a high-impact, cross-functional role that blends strategy, operations, and execution, helping Wolt continuously improve courier satisfaction and operational excellence. Courier experience is about more than just deliveries—it’s about creating a seamless, rewarding, and empowering journey for couriers, and ensuring they have the tools, support, and opportunities to succeed on their own terms.
What you’ll be doing:
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Developing Courier Sentiment Strategy – Define and drive the strategy for satisfaction surveys, feedback loops, and sentiment analysis. Ensure couriers' voices are heard, acknowledged, and influencing decision-making.
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Driving Market-Level Satisfaction Improvements – Act as a strategic advisor to regional teams, helping them diagnose challenges, identify key drivers of satisfaction, and implement scalable, data-backed solutions. Lead high-impact workstreams.
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Product-Driven Solutions – Ensure courier feedback translates into tangible product improvements—from self-serve tools to app enhancements. Collaborate on ideation, piloting, rollouts, and staged implementations across regions.
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Cross-Functional Collaboration – Partner with Regional Operations, Global Supply, Pricing, Analytics and Product teams to lead strategic initiatives and embed courier satisfaction into Wolt’s overall strategy.
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Performance Tracking & Insights – Analyze trends, leading metrics, and business impact to continuously improve satisfaction. Set annual and monthly targets, develop data-driven strategies to drive engagement, and create new, innovative metrics to better measure and track courier experience, satisfaction, and performance across markets.
Our humble expectations:
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Experience in Strategy & Operations – 4+ years of experience in business development, strategy, or operations, with a track record of driving growth, optimizing processes, and leading cross-functional initiatives in a fast-paced environment. Experience in tech, logistics, or delivery is a plus, but not required.
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Data-driven & Analytical – Strong skills in analytics, research, and problem-solving. You use data to drive strategy, monitor performance, and uncover improvement opportunities.
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Project Management & Execution – Ability to lead projects, work cross-functionally, and manage multiple priorities. You thrive in structured problem-solving and have a bias for action.
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Excellent Communication – Strong storytelling and data-backed decision-making. You communicate insights and strategic visions clearly at all levels.
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Stakeholder Management – Experience working with regional teams, product managers, and leadership to drive alignment and impact.
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Courier-Centric Mindset – Curiosity and passion for improving courier experience and empowering them through better tools, processes, and engagement.
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Tooling – Proficiency in Looker, SQL, or similar business analytics tools to extract insights and drive action is a plus.
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Additional Requirements – Fluency in English and valid EU work authorization. The role is based in Berlin, and candidates should be living there or able to work from Berlin.
We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations