Sales Operations Associate - Wolt Benefits

Wolt Benefits is Wolt’s easy-to-use B2B platform, designed to help companies offer a flexible employee benefits product. It enables businesses to provide meal and late-night snack allowances that employees can use for ordering from or dining at restaurants, as well as for purchases in supermarkets.

As Wolt Benefits continues to grow, we’re looking for a hands-on Sales Operations Specialist to support the commercial and operational side of the product. This role focuses on keeping the feature running smoothly, supporting sales teams throughout the commercial process, and owning the day-to-day operations that ensure the product offering stays accurate, relevant, and scalable.

This is a highly dynamic role, built together with the team as the product evolves. It’s ideal for someone who enjoys working close to a live product, handling operational complexity, and being the person who connects all the dots.

What you’ll be doing

In this role, you’ll work at the intersection of Sales, Account Management, Merchants, and internal systems, supporting both the commercial flow and the ongoing operation of the Wolt Benefits product.

Day-to-day in this role you’ll:

• Support Sales and Account Managers throughout the Wolt Benefits commercial process, including CRM workflows, contract documentation, KYD-related steps, and operational follow-ups.
• Act as the go-to operational contact for sales teams, helping resolve issues and ensure smooth progression from deal to live product.
• Own the operational maintenance of the Wolt Benefits offering, ensuring participating merchants and benefits are accurately reflected and updated in internal systems.
• Coordinate communication with restaurants and retail partners regarding operational updates to the Benefits offering, without sales or acquisition responsibilities.
• Monitor changes in the Benefits merchant pool and ensure timely updates across systems and documentation.
• Centralise and professionalise operational tasks currently handled across sales and account teams, such as system updates, billing-related processes, reporting, and Excel-based tracking.
• Work closely with stakeholders to identify operational gaps, improve workflows, and help scale the product as adoption grows.

Our humble expectations* 

• Experience in operations, sales support, commercial operations, or a similar hands-on role.
• Strong organisational skills and attention to detail, with the ability to manage multiple parallel tasks.
• A proactive, can-do mindset and comfort working in an environment where processes are still evolving.
• Strong communication and interpersonal skills, with the ability to work closely with sales teams and external partners.
• Confidence working with CRM systems, spreadsheets, and operational tools (Salesforce or similar is an advantage).
• A problem-solving mindset and the ability to take ownership of operational processes end-to-end.

What we offer

• The opportunity to work closely with a growing product feature and have real impact on how it operates and scales.
• Hands-on exposure to the intersection of product, sales, and operations in a fast-growing tech company.
• A role with high ownership, visibility, and the chance to shape processes from the ground up.
• Collaboration with experienced commercial and cross-functional teams.
• A dynamic environment that values initiative, learning, and practical problem-solving.

Next steps*

After applying, you can expect an initial conversation with our recruitment team, followed by interviews with relevant stakeholders from the commercial and operations teams. We aim to keep the process transparent, efficient, and focused on mutual fit.