We build products that people love
As the voice of our customers, we make sure we’re building outstanding products. Our product leads embody the product vision, define the roadmap, own prioritization and act as the link between our products and the rest of Wolt.
We obsess over customer needs, combine them with business goals and blend them into strategy and products that help Wolt scale further. We do our best to deliver a world-class experience to all our customers, merchants, courier partners and internal teams.
Our product tenets.
Creating value means putting users at the heart of everything we do. Only by understanding them can we build best-in-class customer experiences.
Delighting in the details makes us proud. We pay attention to the little things and go beyond the obvious
We don’t fall in love with our ideas. We’re curious and use data to eliminate bias. We analyze, experiment and iterate. It keeps us objective.
We’re not afraid to roll up our sleeves. We work tirelessly to remove any roadblocks on our way to decrease waiting times.
We think beyond incremental gains, never lose sight of the big picture, and aren’t afraid to challenge the status quo.
We communicate frequently, explain the decisions we make, and our roadmaps are easily accessible.
We ship small changes, get fast feedback and always ask ourselves: would this work in 10x scale?
We think beyond incremental gains and don’t lose sight of the big picture. We make our future selves proud of the things we build today.
How we build product.
Our vision is big — the whole city, delivered within minutes
Essentially, we’re building a mall in your pocket. We started with the food court on the top floor, and have since expanded to groceries on the ground floor along with all the other shops, stores and boutiques in the middle. By building this, we make cities better places to live for our customers, while bringing extra revenue for our partners.
To build this we’re connecting three parties: our customers, courier partners and merchants, seamlessly and in real-time. This means tackling interesting and tricky product challenges across our product suite.
Building product at scale
We operate in 25 countries and 500+ cities, and are always on the lookout for new expansion opportunities. Our products are used by millions of users, tens of thousands of courier partners, thousands of merchants and thousands of internal customers at Wolt.
Building hyper-localized experiences at scale while keeping our customers at heart is a balancing act. Most of what we build starts with a blank page — often there are no frameworks or specific direction, but we experiment and build from scratch. It’s not easy, but we’re up for the challenge.
Customer delight reimagined
We always focus on creating meaningful and loveable user experiences. And that’s why we’re humbled, yet proud to say our customers give us the best ratings in the industry with a global average of 4.8/5 on App Store and 4.6/5 on Google Play (as of March 2023).
Whether it’s our consumer facing products or internal tooling for our teams at Wolt, our goal is to create the best possible user experience.
Built on ownership, autonomy and trust
Our product teams are like mini start-ups, made up of engineers, analysts, designers and a product lead. Each team has all the resources they need to solve the customer problem they’re focusing on, and team members are trusted as area experts to do the right thing.
Our model is based on autonomy, ownership and trust. We believe in keeping decision-making within teams to ensure we focus on what’s most impactful for our customers. And this also means everyone is accountable for their area of ownership. While we keep each other accountable, teams always help each other out and collaborate.
We build beautiful products, the Wolt way
We build at scale, but stay small at heart. And together, we're building the delivery of (almost) everything.
Hear it from the team
"We give teams a lot of ownership and autonomy at Wolt, which I appreciate. We trust you to make the right call and help us figure out where to go next."
— Sissi, Director of Product
“I was fascinated by the user-friendly, engaging customer experience of Wolt and wanted to be a part of building it.”'
— Alina, Product Lead
"I find product management exciting because the job is about creating value through building new things that customers want to use"
— Nuutti, Product Lead
"I worked as a courier partner for a day to deliver customer orders. It was an amazing experience to put yourself in your users’ shoes and get a deeper insight of how your product makes you feel."
— Murat, Product Lead
There’s a strong belief in the mentality that together we are stronger, which is why Wolt is a great place to work and grow.
— Niina, Product Lead
We get together, every year
Take a peek at Product Week; an annual event where all our colleagues from Engineering, Design, Product Management, Security, and Analytics and Data teams gather together in our HQ to collaborate, mingle and have fun.
More on the blog.
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How we build beautiful products, the Wolt way
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My first three months as a Product Lead at Wolt
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