We build products that people love
As the voice of our customers, we make sure we’re building outstanding products. Our product leads embody the product vision, define the roadmap, own prioritization and act as the link between our products and the rest of Wolt.
We obsess over customer needs, combine them with business goals and blend them into strategy and products that help Wolt scale further. We do our best to deliver a world-class experience to all our customers, merchants, courier partners and internal teams.
Our product tenets.
Optimizing for great user experience has a positive impact on our P&L in the long run.
We pride ourselves on our attention to detail – the secret to building delightful products.
We’re not afraid of rolling up our sleeves and obsessing over removing roadblocks.
We express the why of every feature, define and track relevant KPIs, pilot quickly in case of any doubts, and do continuous validation of our intuition.
We think beyond incremental gains, never lose sight of the big picture, and aren’t afraid to challenge the status quo. We think beyond incremental gains, never lose sight of the big picture, and aren’t afraid to challenge the status quo.
We communicate frequently, explain the decisions we make, and our roadmaps are easily accessible.
Our teams ensure our infrastructure can support sustained rapid growth.
We won’t build great products in silos, and we realize we can’t succeed unless all of us are in this together.
How we build product.
Our vision is big — the whole city, delivered within minutes
Essentially, we’re building a mall in your pocket. We started with the food court on the top floor, and have since expanded to groceries on the ground floor along with all the other shops, stores and boutiques in the middle. By building this, we make cities better places to live for our customers, while bringing extra revenue for our partners.
To build this we’re connecting three parties: our customers, courier partners and merchants, seamlessly and in real-time. This means tackling interesting and tricky product challenges across our product suite.
Building product at scale
We operate in 23 countries and 250+ cities, and are always on the lookout for new expansion opportunities. Our products are used by millions of users, tens of thousands of courier partners, thousands of merchants and thousands of internal customers at Wolt.
Building hyper-localized experiences at scale while keeping our customers at heart is a balancing act. Most of what we build starts with a blank page — often there are no frameworks or specific direction, but we experiment and build from scratch. It’s not easy, but we’re up for the challenge.
Customer delight reimagined
We always focus on creating meaningful and loveable user experiences. And that’s why we’re humbled, yet proud to say our customers give us the best ratings in the industry with a global average of 4.8/5 on App store and 4.9/5 on Google Play (as of March 2022).
Whether it’s our consumer facing products or internal tooling for our teams at Wolt, our goal is to create the best possible user experience.
Built on ownership, autonomy and trust
Our product teams are like mini start-ups, made up of engineers, analysts, designers and a product lead. Each team has all the resources they need to solve the customer problem they’re focusing on, and team members are trusted as area experts to do the right thing.
Our model is based on autonomy, ownership and trust. We believe in keeping decision-making within teams to ensure we focus on what’s most impactful for our customers. And this also means everyone is accountable for their area of ownership. While we keep each other accountable, teams always help each other out and collaborate.
Hear it from the team
“I was fascinated by the user-friendly, engaging customer experience of Wolt and wanted to be a part of building it.”'
— Alina, Product Lead
"I find product management exciting because the job is about creating value through building new things that customers want to use"
— Nuutti, Product Lead
"I worked as a courier partner for a day to deliver customer orders. It was an amazing experience to put yourself in your users’ shoes and get a deeper insight of how your product makes you feel."
— Murat, Product Lead
There’s a strong belief in the mentality that together we are stronger, which is why Wolt is a great place to work and grow.
— Niina, Product Lead
