Merchant Onboarding Specialist
Sales & Merchant Operations
Wien, Austria
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Job description
The Merchant Onboarding Specialist works in close cooperation with the Partnership Managers as well as Restaurant and Retail Development teams to help our restaurant and retail partners maximize their opportunity for success.
Day-to day
- Onboarding Excellence: Manage the end-to-end onboarding process for new restaurant and retail merchants across current and future Austrian cities as Wolt continues to expand.
- Driving Expansion Success: Spearhead the onboarding of high-quality new live venues during city expansions, ensuring rapid and efficient go-lives in new cities.
- Business Data Compliance: Collaborate across teams to ensure merchant compliance with business data requirements, including the validation of contracts and the KYC (Know Your Customer) and KYB (Know Your Business) processes, maintaining accuracy and adherence to regulatory standards.
- Comprehensive Setup: Lead the creation and maintenance of merchant venue pages, including listing offers, product photo coverage, translations, and menu updates, ensuring all content meets Wolt’s brand standards.
- Quality Assurance: Guarantee that restaurant and retail Merchant Partners experience the highest Wolt-grade service standards throughout the onboarding process by proactively addressing their needs, monitoring their progress, and maintaining clear, supportive communication to set them up for long-term success.
- Merchant Partner Education: Educate merchants on using the Wolt Merchant App and Merchant Portal, enabling them to optimize their performance on the platform.
- Merchant Partner Post-Activation Success: Build strong partnerships by providing key performance insights, sharing best practices, and aligning them with Wolt’s service standards and guidelines.
- Operational Oversight: Manage internal administrative and operational systems, ensuring databases are accurate, efficient, and up to date.
- Team Support: Assist with team operations by creating and updating databases, managing communication, and driving process improvements.
Our humble expectations
- Technical Skills: A combination of strong technical aptitude, logical thinking, and an eye for detail and aesthetics.
- Exceptional Interpersonal Skills: Ability to tailor communication styles effectively to suit diverse audiences.
- Highly Organized: A structured and detail-oriented approach with a strong service mindset.
- Bilingual Proficiency: Fluency in both German and English is essential.
- Time Management: Strong prioritization skills to manage competing tasks and deadlines efficiently.
- Resilience Under Pressure: A calm and composed approach to handling high-stress situations.
Next steps
We offer an attractive base salary starting at 32.000€ (40h/week) which is adjusted and increased depending on qualifications and professional experience.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead