Merchant Gear Operations Associate (Part-time)
Sales & Merchant Operations
Wien, Austria
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
And now we’re looking for a detail-oriented and proactive Merchant Gear Operations Associate to support our merchant onboarding process. In this part-time, entry-level role, you'll play a key part in preparing and sending out gear to new venues, helping track inventory, and supporting our merchants with any gear-related issues. You'll work closely with the onboarding, sales, and account management teams to help ensure a smooth and professional experience for all our new merchant partners.
What you’ll be doing
- Collaborate with the onboarding, sales, and account management teams to ensure gear is sent out and set up correctly for new merchants.
- Prepare, pack, and ship gear to venues in the onboarding process.
- Help track gear inventory and monitor gear-related product usage and sales.
- Assist with placing gear orders and coordinating with global procurement teams to make sure we have the right amount of gear at the right time.
- Respond to support tickets related to gear issues; occasionally handle non-gear-related tickets as needed.
- Help troubleshoot basic gear problems and guide merchants to get back online quickly and smoothly.
- Take part in team meetings to share ideas on improving gear kits (e.g., vouchers, training guides) and team processes.
Our humble expectations
- Fluent in German, with good communication skills in English.
- Strong attention to detail and a hands-on, solution-oriented mindset.
- Good communication skills, especially when explaining things clearly to others.
- Reliable, organized, and comfortable juggling different tasks.
- Basic familiarity with customer support or logistics is a plus, but not required.
- Eagerness to learn and grow within a supportive, team-oriented environment.
Why This Role is Great:
This is a fantastic opportunity to get hands-on experience in operations, customer support, and logistics within a fast-paced, growing company. You'll work with a supportive team and make a real impact on the experience of our merchant partners.
What we offer
- 🌍 Independent work in a dynamic, international team
- 💙 Employee Assistance Programme - therapy and wellbeing
- % Discount on your Wolt orders
- 💻 Modern work equipment
- 🏡 Hybrid working
- 🙌🏼 Team building, sport and company events multiple times a year
We offer an attractive salary starting at €13,418 annually (based on a 20-hour workweek), with potential increases based on your performance and progression through the hiring process.
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page, and submit your application in English!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead