Operations Specialist, Platform Quality - North Region
Operations
Copenhagen, Denmark · Oslo, Norway · Riga, Latvia · Reykjavik, Iceland · Vilnius, Lithuania · Helsinki, Finland · Tallinn, Estonia
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Wolt is a Finnish technology company best known for our food delivery platform. We are growing rapidly and are now looking for an Operations Specialist to join our Platform Quality, New Verticals team.
Our New Verticals team is at the forefront of expanding Wolt beyond our core food delivery offering. We work to identify, launch, and scale new categories, everything from groceries and retail to specialized services, that bring everyday convenience to our customers.
By combining strong operational execution with a start-up mindset, we partner with local teams and merchants to build sustainable growth. Joining New Verticals means playing a key role in shaping the future of Wolt, where we continuously experiment, learn, and innovate to meet evolving customer and commercial needs.
What you’ll be doing
- Maintain and develop the daily operations of our New Verticals categories, ensuring smooth execution and high-quality service.
- Take ownership of operational excellence in areas such as pharmacy, grocery, heavy deliveries, and restricted item deliveries.
- Leverage analytics and data-driven insights to evaluate performance (KPI’s), uncover trends, and use insights to guide decision-making and prioritize improvements.
- Identify process gaps and drive initiatives to make our operations more efficient and scalable.
- Collaborate closely with local teams, partners, and cross-functional stakeholders to deliver the best customer and courier experience.
- Support the roll-out of new product features, compliance requirements, and service standards to keep our operations competitive and reliable.
Our humble expectations*
- Experience in project management, with the ability to lead initiatives from planning to execution.
- Strong analytical skills and comfort working with data to guide decisions and measure impact.
- Self-sufficient and able to take ownership of tasks.
- Proactive, solution-oriented, and comfortable taking initiative to improve processes and tools.
- Excellent communication skills in English, both written and spoken, with the ability to work across teams and stakeholders.
- Thrives in a high-paced, dynamic team environment where priorities can shift quickly.
What we offer
- Independent work in a young and dynamic team
- The chance to be part of a rapidly scaling company, where your work has a direct impact
- Opportunities for personal and professional growth in a fast-moving environment.
- Discount on Wolt orders
- Notebook/Macbook and workphone
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an ambitious team, we encourage you to apply. In addition to your CV, please attach a document (max 1 page) answering the following questions in your own way!
- Why do you believe you’re a good fit for this role?
- Describe a project or process you have managed from start to finish. How did you plan, execute, and ensure its success?
- Give an example of a situation where you had to adapt quickly in a fast-paced or changing environment. What did you learn from the experience?
We will review applications on an ongoing basis and invite candidates for interviews accordingly.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.
The salary below is the gross monthly salary range for this position.
To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations