Operations Specialist, Platform Efficiency
Operations
Budapest, Hungary · Wien, Austria · Zagreb, Croatia · Prague, Czechia · Belgrade, Serbia · Ljubljana, Slovenia · Warsaw, Poland · Skopje, North Macedonia · Bratislava, Slovakia
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Wolt is a technology company that makes it incredibly easy to discover and get things from best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform connects customers, merchants, and couriers – powered by a suite of technologies built in-house. Wolt was founded in 2014 and joined forces with DoorDash in 2022. Today, we operate in 30+ countries!
As we continue to grow, we’re looking for an Operations Specialist to join our Platform Efficiency team. This team plays a key role in optimizing our delivery operations – ensuring that our courier partners are motivated, efficient, and set up for success. If you’re analytical, hands-on, and excited to make an impact in a fast-paced environment, this role might be for you.
What you’ll be doing
As an Operations Specialist, you'll be at the heart of making sure our courier operations run smoothly and efficiently across our cities. You’ll work closely with data, tools, and cross-functional teams to continuously improve courier experience and operational performance.
Day-to-day in this role you’ll:
- Owning our payment model in each of our cities
- Managing Courier earning levels and making sure we are being market competitive and keeping our Courier partners happy
- Driving up the efficiency of our Courier partners by optimizing delivery settings
- Improving task acceptance rate on city and country level
- Analyzing data on vehicle level and suggesting the optimal mix for each city
- Creating payment rules
- Managing and optimizing city delivery configurations, including the expansion of current delivery areas
- Supporting and communicating with other functions
- Creating and leading special projects
- Solving inbound inquiries from other teams
- Assisting in everyday and ad-hoc tasks
Our humble expectations
- You exhibit a high attention to detail and independent ability to figure things out. You are a precise and thorough person with the ability to remain organized while executing your tasks at hand with high efficiency
- You are an analytical individual who is excited to dive into numbers and details. This means looking for patterns in our operational data by utilizing looker and excel to identify areas of opportunity for your given area, always using data to back up your hypothesis
- Ability to lead by example and show the direction, as well as the genuine will to support your team members
- A fast learner and attentive to both small details and the bigger picture
- You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
- You can manage ‘freedom under responsibility’ and are able to manage your own tasks and schedule
- Fluent in English
Next steps
If you’re excited to take ownership, work with great people, and help shape the future of local commerce, we’d love to hear from you. Click below to apply.
If you have any questions before applying, feel free to reach out to:
Nenad Skoko, Talent Acquisition Partner - nenad.skoko@external.wolt.com
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.
The salary listed is the monthly salary range for this position.
To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations