Regional Courier Supply Planner, Nordics
Operations
Copenhagen, Denmark
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Storm is coming! Over the past years, we have built a central sales & operations planning methodology and process to secure healthy supply throughout the year. As we keep developing tools and capabilities to improve the way we do forecasting and planning (from Gsheets to dedicated tooling), acquisition and activation (e.g. referrals, funnel activation, reactivation campaigns), and intraday planning & management (e.g. weather alerts, estimate buffers, activation bonuses), the landscape becomes more complex to manage. Hence we are building a central specialized team to own courier supply management across all Wolt countries.
To succeed in the goal of making supply a non-issue in all Wolt countries, we are now looking for regional courier supply planners, to support the regional leads in our larger regions. You are part of the global team that continues to generate deeper knowledge and capabilities, while maintaining strong collaboration with key stakeholders in your region (especially local Head of Operations and Operations Managers) to align on strategic direction and ensuring local context is always considered.
The role is highly analytical, and requires strong operational rigor and structured approach to manage planning for a large scope of countries and cities. Success in this role also requires ability to efficiently collaborate and align with Operations Managers, local onboarding teams, marketing, and analytics teams. A great candidate does not settle with running numbers, but is ready to roll up their sleeves and look for opportunities beyond the obvious.
What You'll Be Doing
Support the regional lead in planning and executing on forecasting, planning, and activation efforts to ensure optimal supply-demand balance
- Plan & execute: Supporting the regional lead in creating operational forecasts, supply plans, and application targets for your region considering both global and local knowledge, such as holidays, special events, and changing weather conditions
- Monitor & course-correct: Weekly and daily monitoring of KPIs and plan performance, and executing necessary corrective actions, e.g. activating applicants to convert faster, engaging existing courier pool to deliver more, or reactivating inactive couriers
- Collaborate: with local operations teams and central teams on KPI performance, supply plans, and improvement actions progress
- Roll out new initiatives and ways of working: Conducting tests in e.g. planning, courier acquisition, onboarding performance, courier activation, and customer satisfaction. Support in implementation of global improvement initiative roll-outs
You will report to the Regional Courier Supply lead. Location: any country in the region.
Our humble expectations
- Master's degree in a relevant field (Industrial Engineering, Business, or related) and 3-5 years of work experience, preferably in consulting or a business development function
- Strategic thinker with stellar capabilities in analytical execution and reporting. Excel is a must, but may find SQL and Python useful as well
- Bias for action and ownership beyond the obvious. You are constantly looking for opportunities to improve and have the determination to drive change
- The ability to work in cross-functional teams, maintain and manage relationships with multiple stakeholders
- Excellent written and oral communication skills in English
If you are excited about working in a high-growth environment, taking ownership of things you care about, and being part of an ambitious group of professionals, then click below to apply and get the conversation going!
Along with a competitive salary and benefits, you will also be eligible for our stock option plan.
You will fit into a truly diverse team across 25 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.
If you have any further questions about the position, you can turn to:
Enrica Testa, Senior Talent Acqusition Partner at enrica.testa@wolt.com
Please note that we do not accept applications sent by mail. You should submit your application in English through our careers website!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations