Are you ready to take on a dynamic leadership role in a fast-growing global company? As a Team Lead for People Services (Tier 1), you’ll oversee and guide a new and talented team of People Associates within our new Hub in Hungary. This is an exciting opportunity to lead a key function that provides essential HR support to half of Wolt’s countries - and we’re only just getting started! With plans to expand our services globally, you’ll play a pivotal role in shaping our Tier 1 HR team and driving operational and service excellence across multiple regions.

In this role, you'll not only manage day-to-day HR operations but also foster team growth, support process improvements, and ensure seamless HR services delivery. If you're passionate about developing talent, implementing HR best practices, and delivering exceptional employee support, we want to hear from you. Come join us!

What you’ll do:

Team Leadership and Supervision:

• Supervise a team of around ten People Associates, providing guidance, support, and mentorship.
• Monitor team performance, set clear goals, and conduct regular performance evaluations.
• Ensure that the team adheres to company policies and procedures.

Day-to-Day HR Support:

• Oversee the handling of day-to-day HR inquiries from employees across different countries.
• Ensure that HR support is efficient, accurate, and meets the needs of employees.
• Act as the first point of escalation for complex HR issues, ensuring timely resolution.

Knowledge transfer and launch:

• Collaborate with Tier 2 HR teams to ensure a smooth transition of tasks to the People Associates in Tier 1 team
• Oversee the creation of process documentation and knowledge transfer milestones
• Ensure an effective back-upping system is in place for the country deliverables in scope

Operational Excellence:

• Implement and maintain HR processes and systems to improve efficiency and service delivery.
• Drive manager and employee self-service adoption. 
• Support the onboarding of new employees into the HR system, Workday, ensuring data accuracy.
• Collaborate with Payroll to ensure accurate and timely salary payments.

Team Development:

• Provide training and development opportunities for People Associates to enhance their skills and knowledge.
• Foster a positive and inclusive team culture that aligns with company values.

Continuous Improvement:

• Identify areas for process improvement and work with the team to implement changes.
• Gather feedback from employees and use it to enhance the HR support services offered.

• Position holder must be based in Hungary and able to attend the office 4+ days per week
• Fluent English language skills, both written and spoken
• Bachelor’s degree in HR, Business Administration, or a related field.
• People management skills; fostering learning and development within your team
• Experience in managing employee lifecycle processes and continuous improvement
• Experience in working with HR service delivery and metrics
• HR and ERP systems knowledge; plus if specifically with Workday and Quinyx
• Good communication and stakeholder management skills.

Why you'll love working with us

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

You will fit into a truly diverse team across 27 countries - what matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.

What you’ll get by joining us

• Opportunity to be part of building something exceptional, in an international environment
• Lots of learning and growth in a globally scaling tech company

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!