We are looking for an Onboarding Team Lead to manage all new Support Associates onboarding processes in Haifa/ Jerusalem. The role is important in the site's management structure and within the Learning and Development teams.

The position requires a hands-on approach, project management skills, and a good understanding and experience of organizational training methods.

Key Responsibilities:

• Leading the training process for new Associates, including managing the Onboarding Trainer team.
• Guiding and supporting new Associates from the moment they join the company until they transition to independent work in the support team.
• Overseeing, monitoring, and optimizing the training process.
• Utilizing strong management, coaching, and team motivation skills.
• Applying a deep understanding of the company's operational and service processes.

Our humble expectations

• At least 1 year of experience in organizational training departments.
• At least 1 year of experience in managing support teams- call center is a plus
• Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment.

If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told), click below to apply!