About the role:

We are seeking an experienced and dynamic Manager Merchant Services to take full ownership and drive our onboarding operations in Germany. This is a senior position requiring a highly skilled and seasoned professional. This role requires a strong focus on onboarding, as well as managing data validation and offboarding teams. The successful candidate will be responsible for leading multiple teams and ensuring our merchant partners have a world-class experience.

Key responsibilities:

Team leadership:

• Lead and manage the onboarding, data validation, and offboarding teams

• Ensure team members are well-supported, motivated, and trained

• Drive team development and hiring to ensure business continuity and fulfill SLAs

Operational management:

• Take ownership of forecasting, KPI monitoring, and management reporting

• Ensure efficient and high-quality onboarding processes for new restaurant and retail partners across Germany

• Drive the end-to-end onboarding process, coordinating with various sub-processes and teams

• Work interdisciplinary and drive other teams to achieve operational excellence

• Implement and push for improvements in efficiency and quality

Expertise and process improvement:

• Serve as the expert for all onboarding- and offboarding-related topics

• Lead new projects aimed at improving efficiency and quality within the on- and offboarding processes

• Ensure all processes are handled effectively and partners have a seamless and positive experience

• Foster an operational excellence mindset and implement best practices

Core competencies:

• Leadership and development: Proven ability to lead, motivate, and develop a large team

• Operational excellence: Experience in managing operational processes and implementing effective changes

• Analytical skills: Strong analytical skills to monitor KPIs and ensure optimal performance

• Project management: Ability to drive projects and implement process improvements

Cross-functional collaboration: Experience working cross-functionally and influencing other stakeholders

Key qualifications:

• Proven experience in a managerial role within onboarding or merchant services

• Strong leadership and organizational skills with a track record of managing and motivating teams

• Expertise in onboarding processes and/or managing merchant services, and driving operational excellence

• Excellent problem-solving skills, attention to detail, and ability to implement efficient changes

• Proficiency in project management, teaching and developing the team, and experience with automations

• Skilled in working with ticket systems, driving KPIs such as speed and quality, and data analytics for managers, including creating and reading dashboards, pivot tables, and project management plans

• Analytical mindset with the ability to build own reports, analyze root causes, and determine key priorities

About you:

• You are a proactive leader who takes initiative and drives results

• You thrive in a dynamic environment and can handle multiple tasks simultaneously

• You have excellent communication skills and can work effectively with various stakeholders

• You are detail-oriented and committed to maintaining high standards of quality

• You love tackling complex operational challenges and are quick to jump into the details to improve key processes or systems

• You have a bias for action, eager to use the best available data and insights to make concrete decisions

• You are excited to work in a fast-paced, constantly evolving, growth company

• You are driven to constantly improve, challenge the status quo, and deliver exceptional results

• Cool office in Belin

• Independent work in a dynamic, international team

• A fast-growing tech company with many career opportunities 

• Attractive salary package 

• Discount on Wolt orders

• Modern work equipment

• Various soft drinks, coffee, and fruits in the office

• Urban Sports Club membership subsidy

• Weekly all-hands meetings and regular team events

• Flexible working hours policy + 30 days of paid vacation

• Subsidized Deutschlandticket (Germany Train Ticket)