About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Now is your chance to join an international team of experts driving growth and quality at Wolt! The Global Delivery Operations Supply team is building the future of courier operations at Wolt. Currently operating at 30+ markets and as part of Doordarsh you have the opportunity to solve tough challenges at scale. If you strive in a fast paced environment where you can take full ownership of global projects, this is the place for you!
We are looking for an ambitious data-first person to improve our operations planning process and tooling. Working together with our Product, Analytics, and Region Operations to find the best possible solutions. In this role you are responsible for supporting our Operations teams in meeting the set KPIs on customer and courier experience through developing our planning process, developing our OKRs and target setting process, and offering project based support on supply topics on need basis.
This is not an easy role, and requires a versatile skill set to succeed. This role includes frequent collaboration and alignment with Global Operations, Region operations, Acquisition teams, Courier Marketing, Procurement, Product, and Analytics on top of great analytical skills. A great candidate does not settle with running numbers, but is ready to roll up their sleeves and look for opportunities beyond the obvious.
What you'll be doing
Accountable for meeting our target KPIs on optimal supply-demand balance to drive growth and delivery quality.
- Providing our planning team with the operating model and tooling they need to succeed. Including e.g. developing our forecast models, tooling, and weekly plan performance tracking. Driving tangible change with proven impact e.g. through experimentation.
- Further developing the target setting framework for supply and quality metrics at Wolt. Setting and enforcing set targets and OKRs. Participating in regular supply related Finance planning and budgeting rounds.
- Monitor & course-correct: Supporting Global and Region operations on needed ad-hoc strategy & operations projects. For example targeted acquisition efforts to support growth in a given market or driving investment asks for additional activation budget to improve quality on peak hours.
You will report to our Global Head of Courier Supply.
Our humble expectations
We are looking for someone with:
- Experience working in operations or strategic business development in a fast-paced environment
- Stellar capabilities in strategic thinking, analytical execution and reporting. Looker and Excel are a must, but knowing SQL is useful as well
- Attitude for action and ownership beyond the obvious. You are constantly looking for opportunities to improve and have the determination to drive change
- Master degree in a relevant field (Industrial Engineering, Business, or related)
- The ability to work in cross-functional teams, maintain and manage relationships with multiple stakeholders
- A true culture champion - someone that leads by example with collaboration, teamwork, data-driven decision making and best-idea-wins attitude. We also value humility and politeness at all times!
- Excellent written and oral communication skills in English
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations