As a Training & Quality Development Specialist for our German-speaking support team, you will play a key role in shaping the onboarding experience for new team members and driving continuous improvement in support quality. By combining training expertise with a quality-driven mindset, you will help build a strong foundation for our Support Associates while ensuring excellence across support interactions.

What you’ll be doing

Onboarding & Training Development:

• Deliver engaging onboarding programs for new Support Associates, ensuring a smooth transition into their roles.

• Use onboarding evaluation feedback to identify improvement areas and adapt training processes accordingly.

Quality Assurance & Development:

• Conduct audits of support interactions to assess compliance with quality standards and identify trends.

• Aggregate and analyze quality data to provide actionable insights for improving performance.

Our humble expectations

• Training Expertise: Proficient in delivering impactful training content.

• Data-Driven Insights: Skilled at analyzing quality and performance data to inform decision-making.

• Coaching & Communication: Adept at providing real-time feedback and communicating clearly with diverse teams.

• Quality Focus: Strong background in quality assurance auditing and systems management.

• Adaptability: Flexible in approach, able to address varying learning styles and operational needs.

• Collaboration: Effective at working cross-functionally to align goals and drive improvements.

• Fluent in English and C2-level of German.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!