As a result of Wolt’s rapid expansion and the plans we have for 2025, we look for an Account Management Team Lead (m/f/x) to lead the Account Management team in Hamburg.

Reporting to the Head of Account Management for Germany, the Team Lead is the account manager of our key restaurant partners, while leading the local Team through encouragement and empowerment. The AM TL is responsible for optimizing venue performance on our platform and driving revenue growth.

You’re excited about this opportunity because you will…

Responsibilities & duties

• Driving and managing growth of our current venues by improving venue performance with strong analysis and high-level consultation.
• Setting KPIs for the local AM Team and tracking performance on a weekly basis. Provide regular performance feedback.
• Supporting the team in training the restaurant partners and building long-term restaurant relationships with with them post-onboarding.
• Using data to help optimize venue performance by improving key metrics such as menus and kitchen processes.
• Perform frequent quality and satisfaction checks to ensure service standards.
• Conducting renegotiations with venues alongside the Account Managers.
• Working closely together with the marketing team to plan and execute campaigns together with restaurant partners.
• Setting KPIs for the local Account Management Team and providing performance feedback.
• Creating a positive work environment that enables the team to develop.
• Leading by example in terms of demonstrating Wolt values and behaviors.

What we offer

• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities 
• Attractive salary package 
• Cool office in the heart of Hamburg
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks, coffee and fruits in the office
• Urban Sports Club membership subsidy
• Deutschland Ticket subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation

• Fluency in German and English is a must.
• Solid experience from a previous key account management role
• Strong leadership skills and positive ‘can do’ attitude
• Excellent interpersonal skills with the ability to adapt tone to suit the audience
• Experience from using analytics platforms or strong Excel skills
• You are structured, detail- and service-oriented.
• Passion for food and developing the best restaurants in town
• Experience from working with a CRM system is a plus.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!