Key Account Manager, Retail
Sales & Merchant Operations
Helsinki, Finland
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, you can grow your commercial career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.
Our Commercial teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.
As a Retail Key Account Manager, you’ll be responsible for strategically developing our Pharmacy portfolio, as well as potentially other retail verticals in the future. You are responsible for handling our pharmacy vertical and account partners, driving their growth and profitability. This role includes overall ownership of the business vertical and its development. You will implement new products, upsell, and handle tenders for existing partners throughout Finland. Additionally you will be a team lead to a Specialist working with daily management and vertical-related projects.
What you’ll be doing
Day-to-day in this role you’ll:
- Account and Vertical Growth Strategy: Develop and execute strategies to enhance Pharmacy vertical growth and profitability, through effective account management, product category management and venue expansions.
- Business Development: Execute campaigns that drive account growth and enhance pharma portfolio visibility. Strategically introduce new Wolt product opportunities to strengthen partnerships and increase partner revenue streams.
- Operational Excellence: Ensure optimal in-store processes and quality standards with your partners to ensure that we are delivering the best experience for Wolt customers.
- Market Insight & Data-Driven Analysis: Leverage market knowledge and data analytics to make informed decisions, enhance account performance, and develop forward-looking strategies.
- Relationship Building: Build and maintain strong relationships with partners and other stakeholders through proactive communication and exceptional service.
- Commercial negotiations: Creating and renegotiating terms and conditions with our partners.
- Team Lead Responsibilities.
- Grow a deep understanding of the pharmacy vertical, competition, various regulations and the ecosystem connected to it. Be the voice of the Vertical internally to Product, Ops, Marketing etc.
Our humble expectations
- Previous experience in Key Account Management and/or Business Development, with a strong commercial mindset driving growth and profitability.
- Understanding of the FIN retail landscape, familiarity with the Pharmacy sector is a big advantage.
- Strategic commercial thinker who builds crisp, data-driven business cases and turns insights into decisions.
- Clear, structured communicator and trusted partner who can influence without authority.
- Relationship management skills at all organizational levels, ensuring alignment and driving collaboration across internal and external partners.
- Solid spreadsheet fluency and analytics skills with e.g. Looker or Power BI.
- Negotiator who drives adoption of solutions like Wolt Ads, Wolt Plus and Wolt Drive when they add value.
- Fluent in Finnish and English.
Why you’ll love it
- 🚀Global and growing fast: Be part of a fast-moving scaleup
- 🤩Ride of a lifetime: Accelerate your career and build your commercial skills
- 💪Instant impact: Take ownership and make a difference
- 💙Big hearts and small egos: Surround yourself with smart, friendly people
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!
We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙
#LI-WM1
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead