Onboarding Associate
Sales & Merchant Operations
Tashkent, Uzbekistan
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Join us in shaping a market that is still at the very beginning of its journey! Wolt Uzbekistan is just one year old, offering exciting prospects for personal growth and career development as the market continues to expand.
As an Onboarding Associate, you will play a crucial role in welcoming new restaurant and retail partners to Wolt and ensuring they are set up for success from day one. You will take ownership of the onboarding process from start to finish — making sure that each partner’s menu is perfectly uploaded and presented in the app, providing them with the necessary tools such as iPads, and guiding them through the first steps of working with Wolt. A key part of your role will be to train partners on how to use the Wolt application and systems effectively, ensuring they feel confident, supported, and ready to thrive on our platform.
This is a role for someone who enjoys building relationships, pays attention to detail, and takes pride in creating a smooth and professional onboarding experience that sets the foundation for long-term success.
What you’ll be doing
The day-to-day will evolve with the company’s continued growth, but in this role, you are going to, among many other things.
Day-to-day in this role you’ll:
- Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times
- Build relationships with our restaurant partners, help them through the onboarding process, and ensure long-term operations success by training them on using our systems and keeping them up to speed on any updates
- Be in the middle of it all - help move roadblocks, and remove bottlenecks throughout the onboarding funnel in order to drive onboarding velocity
- Ensure our portfolio of restaurants reaches the highest Wolt service standards in both pragmatic and aesthetic terms
Our humble expectations*
- Our ideal candidate is structured, proactive, and detailed-oriented, not shy to pick up the phone and push stakeholders to drive speed of execution
- Logical problem-solving skills with a bias for action and impact
- Proactive ownership mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome
- Excellent interpersonal skills - you will be working with a lot of different people both internal and external
- Experience in sales, account management, or customer support is an advantage
- Excellent written and oral communication skills in Uzbek, Russian and English.
What we offer
- Independent work in a dynamic, international team
- Career growth opportunities both vertically & horizontally
- Employee Assistance Program - therapy and wellbeing
- % Discount on your Wolt orders
- Wolt-wide training programs
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead