Operations Associate, Courier Contracts & Compliance
Operations
Copenhagen, Denmark · Oslo, Norway · Riga, Latvia · Reykjavik, Iceland · Luxembourg, Luxembourg · Vilnius, Lithuania · Stockholm, Sweden · Helsinki, Finland · Tallinn, Estonia
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Do you enjoy working in a fast-paced, cross-functional environment that spans multiple countries? Are you able to approach situations from a third-party perspective and make fair, thoughtful decisions? If you’re passionate about improving processes and shaping the way we work with our courier partners across Northern Europe, we’d love to hear from you!
What you’ll be doing
As an Operations Associate on the Courier Contracts & Compliance Team, you’ll support thousands of Courier Partners by responding to their questions, concerns, and feedback, while ensuring their profile and information are compliant and up to date. You’ll help create a smooth and positive experience for our partners, merchants, and customers across countries by thinking proactively and acting with fairness and care.
Day-to-day in this role you’ll:
- Help Courier Partners with a wide range of questions that are related to entrepreneurship and cooperation with Wolt
- Support the Operations team with development projects and collaborate with cross-functional teams.
- Create, review, and refine courier service agreements that are tailored to the needs of both our business and our partners.
- Handle escalations and manage incidents involving our partners with speed and efficiency. You’ll analyze the root causes of issues and ensure that solutions are both immediate and sustainable.
Our humble expectations
- You enjoy collaborating with others to improve and implement ideas, and you're not afraid to take initiative.
- You’re proactive, think on your feet, and feel confident solving problems independently based on guidelines and in a structured manner
- You are organised in your work, with a strong eye for detail.
- You’re able to analyze and understand complex texts, whether they are service agreements, policies, or other nuanced documents, and you know when to seek clarification and input from Legal or other internal stakeholders.
- You have excellent verbal and written communication skills in English.
- You’re tech-savvy, a quick learner, and comfortable navigating digital tools.
- You easily identify patterns and are comfortable analyzing data, to understand underlying causes and trends, and can come up with solutions to prevent issues
- Bonus: You can speak one of the local languages spoken in our Northern region markets.
What we offer
At Wolt, you’ll be part of a supportive, mission-driven team that’s working to improve how we collaborate with our Courier Partners. This Associate role is a great opportunity for someone eager to learn, take initiative, and make a real difference. Your personality and drive matter just as much to us as previous experience. Many things can be taught, but your curiosity, ownership, and willingness to grow are what will help you thrive.
You’ll be joining a caring, humble team in a company that values initiative, transparency, and continuous improvement. Plus, you'll enjoy great local benefits, flexibility in how you work, and the chance to collaborate with colleagues across multiple countries.
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team operating across nine different countries, then click below to apply and get the conversation going! We highly recommend including a cover letter to help your application stand out.
If you have any further questions about the position, you can send your enquiries to: Alice Strand, Operations Team Lead - alice.strand@wolt.com
Please note that we do not accept applications coming in via email. Please submit your application via our job portal.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.
The salary listed is the monthly salary range for this position.
To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations