Onboarding Team Lead
Sales & Merchant Operations
Almaty, Kazakhstan
Part-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a service-minded professional looking for your next challenge? Does being a part of one of Europe’s fastest-growing companies interest you? If so, then we'd love to chat!
What you’ll be doing
- Take ownership of validating and distributing new partner deals across the team, ensuring a smooth and efficient onboarding experience.
- Conduct quality checks for newly launched venues to guarantee they meet Wolt’s high standards.
- Manage gear inventory, making sure stock levels are sufficient and usage is accurately tracked.
- Oversee relationships with freelancers, such as menu creators and photographers, to support onboarding needs.
- Maintain and continuously improve Standard Operating Procedures (SOPs) for the onboarding team.
- Track and own key team KPIs, including New Live Venues, Time to Onboard (TTO), Weekly Throughput, Image Coverage, and F30D engagement.
- Lead cross-functional and strategic projects in collaboration with both local and global teams.
- Provide day-to-day management, performance oversight, and support for Associates and Specialists on your team.
Responsibilities
- Own validation and distribution of new partner deals across the team
- Conduct quality checks of newly launched venues to ensure standards are met
- Manage gear inventory and ensure sufficient stock and usage accuracy
- Oversee relationships with freelancers (menu creators, photographers)
- Maintain and evolve Standard Operating Procedures (SOPs) for the onboarding team
- Track and own team KPIs: New Live Venues, TTO (Time to Onboard), Weekly Throughput, Image Coverage, F30D engagement
- Lead cross-functional and strategic projects from local and global teams
- Provide performance oversight and day-to-day management of Associates and Specialists
Our humble expectations
- 3+ years of professional experience, including people management
- Bachelor’s or Master’s degree
- Strong communication, coordination, and leadership skills
- Strong technical orientation and structured thinking
- Detail-oriented, service-driven, and able to work across multiple workflows
- Exceptional time management and prioritization skills
- Fluent in Russian and Kazakh, with advanced English proficiency
- Based in Almaty
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead