Key Account Management Team Lead, Estonia

Company description 

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 250 cities. 
 
Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language. 
 
We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. 
 
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you. 

Job description 

Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners. 
 
However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products. As they Key Account Management Team Lead, your role is to lead the Team and ensure that Account Managers building strong relationships with our top retail and restaurant partners, creating initiatives to boost their sales, coming up with creative ways of enhancing our cooperation and ensuring that your teams take the best possible care of them. Including common marketing activities and campaigns. 
 
We’re looking for someone that has a real passion not only for delivering exceptional service personally, but also leading teams who are best-in-class at what they do. Existing experience in the retail industry would be beneficial, as would expertise in data-driven decision making; understanding our customers and working through tasks efficiently are both crucial in this position. Strong key account management background is a must-have. 
 
You must also be a team player and willing to chip in with tasks outside of the day-to-day - it’s important that we keep the ‘hands on’ ethos that has made our team what it is!  

What you'll be doing 

• Leading and Developing our superstar Key Account Management Team. 
• Driving and managing growth of our current venues by leading the team towards improving their portfolio performance. 
• Ensuring that Account managers are building long-term retail/restaurant relationships, and being the key communicator between our operations and most important retail/restaurant partners. 
• Strong vision on how your Team will achieve the results, support the team with tools, insights which will help to reach KPI’s. 
• Overseeing country data metrics and taking the action to achieve Country targets. 
• Cooperating with a wide range of departments and stakeholders. 
• Perform frequent quality and satisfaction checks to ensure service standards. 
• Setting KPIs for the local Account management Team and providing performance feedback. 
• Creating a positive work environment that enables the team to develop. 
• Leading by example in terms of demonstrating Wolt values and behaviours. 

Our humble expectations*

• Solid experience from a previous key account management role. 
• Leadership skills developed in previous management positions. 
• A positive ‘can do’ attitude, awesome self-motivation and the ability to get results. 
• Excellent interpersonal skills with the ability to adapt tone to suit the audience. 
• Experience from using analytics platforms or strong Excel skills. 
• Structured, detailed and service-oriented. 
• Experience from working with a CRM system is a plus. 
• Fluent in Estonian and English. 

Next steps*

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!