About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

As a Quality Development Lead, you’ll manage QA efforts and teams in your assigned markets, ensuring quality standards are met and continuously improved. Using data and cross-functional collaboration, you’ll drive initiatives that enhance both team performance and the customer experience.

Day-to-day in this role you’ll:

Lead QA Teams: Manage regional QA teams, oversee resourcing, performance, and administrative needs.
Ensure Quality & Consistency: Align local QA efforts with global standards, ensuring consistent grading and feedback.
Drive Process Improvement: Identify and implement enhancements to QA workflows and overall performance.
Use Data Strategically: Analyze audit data and KPIs to uncover insights, support root cause analysis, and improve CSAT.
Enable Collaboration: Work cross-functionally with Support Ops, Training, and global QA teams to drive aligned quality initiatives.

Our humble expectations

QA Team Leadership: You are able to lead and support QA teams to ensure proper resourcing and achievement of quality targets.
Data-Driven Insights: You are able to analyze audit data and KPIs to identify trends and drive actionable quality improvements.
Quality Frameworks & RCA: You are able to develop and refine QA processes while conducting root cause analyses to minimize customer dissatisfaction.
Cross-Functional Collaboration: You are able to work closely with Support Operations, global QA, and other teams to align on shared quality objectives.
Clear Communication: You are able to present quality findings and recommendations in a clear, actionable way to support decision-making and improvement.
Ownership & Improvement: You take full accountability for QA outcomes and proactively drive continuous improvement initiatives.
Analytical Thinking: You are able to analyze complex quality data and translate it into meaningful insights that enhance strategy and team performance.

Next steps

Feel free to apply! The deadline for applications is 2.5.2025.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Apply now

Regional Quality Development Lead