Strategy & Operations Manager, Subscription

We are looking for a Strategy & Operations Manager to join our subscription (Wolt+) team, which owns the results, strategy and development of Wolt+ globally and is building the best local commerce membership program in the markets we operate in.

You will be responsible for i) spearheading and owning results around member retention and engagement, ii) doing whatever it takes to reach both our financial and operational goals related to both topline growth and bottomline development, and iii) shaping and driving the long-term strategy of our subscription program. To get the job done, you’ll work both with our wider Wolt+ team and other cross-functional teams in the domains of Marketplace, Product, Engineering, Analytics, Marketing and Finance, while taking full ownership of driving your initiatives to fruition and most importantly tangible results.

This is your opportunity to join one of the most successful growth companies in Europe and improve the daily lives of millions of people!

Our team is responsible for driving growth and profitability of our subscription program. Your day-to-day job will consist of a wide range of activities that contribute to meeting those targets. 

What you'll be doing

• Lead cross-team projects that improve both retention and engagement of our existing members. Such projects might be for example, engineering new retention incentives or product features to drive longevity of our member-base.
• Track and own key performance indicators in the domain and, where necessary, drive correction actions. This might be by pulling short-term levers with our marketing team or forming up long-term product-driven features to solve for underlying drivers.
• Run experiments, analyze the results and make decisions on how we run the business based on the insights in close collaboration with Analytics and Product.
• Collaborate with General Managers and their teams to ensure our Subscription execution is aligned with local strategy and competitive landscape across the 25+ markets where we operate in
• Roll-out and optimize how we apply new product features, making sure that they perform as intended and guiding further development based on customer feedback
• Keep a close eye on our customer experience and how it compares to peers and e-commerce benchmarks with the aim to identify improvement opportunities and ensuring we’re the leading alternative from consumers’ perspective
• Shape our long-term plans related to business strategy and product development in the domain to ensure we move in the right direction and focus on things that will yield the most impact

Our humble expectations

• 3+ years of relevant experience preferably in (i) subscriptions or loyalty programs, (ii) strategy & operations in a top tier tech/platform company or (iii) management consulting
• Problem-solving skills: our team is in the business of solving hard problems and developing new solutions. There’s rarely a handbook that we can refer to. Hence, you need to be ingenious and relentless at solving hairy business problems, not just in the abstract but also on the lowest level of detail
• People & project management skills: you’ll need to be able to inspire and persuade colleagues from a broad spectrum of backgrounds in a cross-team setting and get them to work towards one goal in a coordinated, collaborative and efficient manner
• Drive, ownership and independence: you’ll be given a lot of responsibility and freedom in terms of how to get stuff done. In exchange, you’ll need to be comfortable and effective at being in the driver’s seat in your initiatives.
• Analytical skills: you’ll work with data every single day. Spreadsheet mastery is a must-have, and you’ll often find SQL useful. As we have data on almost anything available, you’ll need to be comfortable to drive data driven decision making by distilling the key insights out of it.
• Business acumen and eye for superb user experience: you’ll need to be able to see the forest for the trees and have good intuition about what works best for our customers to ensure that we focus on solving the right problems and solve them in the right way.