Imaging Associate
Sales & Merchant Operations
Berlin, Germany
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
As a Merchant Photo Associate you will primarily be working with restaurant partners, and your role will be focused on closing a photo gap in the Wolt platform. You will act as a key communicator, coordinator, problem-solver and play a big role in obtaining higher photo coverage on the Wolt platform. This includes talking to merchant partners on the phone, at times planning photoshoots, as well as uploading photos to the platform. You will be coordinating and assisting establishment of operation excellence of the Wolt imaging partners. This includes imaging quality control, best practices sharing, alignment and operations adjustment.
Key responsibilities
- Training: Build and execute training materials for support staff members that use imaging tools and software. This group includes internal and external resources: students, operators, and local imaging specialists. Excellent communication and teaching skills will enable constructive feedback.
- Collaboration: Supporting local teams and Wolt partners to plan and execute imaging studies to improve tools / processes. They should have excellent communication and interpersonal skills to collaborate effectively with others.
- Analyze data: Responsible for analyzing data from pilots to extract meaningful information. They should be proficient in lean processes and document creation.
- Solutions Specialist: Stays up-to-date with the latest relevant developments in the imaging field. This will happen through attending conferences, reading literature, and participating in continuing education programs to advance skills and knowledge.
- Style Guide Ownership: Ownership and creation of guidelines to enable audits / ensure compliance / adherence to Wolt guidelines and applicable laws, regulations, and ethical standards.
- Image Acquisition: SME understanding the Image ingress process using various imaging solutions. They must ensure that the images are captured correctly, processed / edited and uploaded correctly.
- Image Editing and manipulation: Skilled in using simple image editing software to manipulate and possibly enhance images.
- Quality Control: Responsible for ensuring images meet required quality standards. They must perform regular quality checks to ensure that the images are Woltgrade.
- Accountability: Reaching out & convincing the partners to accept the photoshoot/upload more images
Qualifications
- Fluency in English and German
- Ability to work in a team
- Communicating with partners over email or phone
- Strong communication and interpersonal skills.
- Excellent teaching skills and ability to provide constructive feedback.
- Analytical skills and ability to extract meaningful information from data.
- Strong attention to detail and ability to ensure images meet required quality standards.
- Experience with simple Imaging software, processes and best practices.
- Curious about how things work and how to optimize partner and user experience, as well as internal workflows.
- Python/Coding experience is a plus, but not a must
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead