Operations Manager
Operations
Helsinki, Finland
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you an experienced operations professional who enjoys working in a fast paced environment and getting things done? If this sounds like you, then we’d love to chat!
Role background
Wolt is a Finnish technology company and we’re best known for our food delivery platform. Food delivery was just a start, and now we are exploring and expanding our platform with other business verticals in retail and grocery. We’ve grown significantly in the last years, expanding our operations to 25 countries across Europe and Asia today. And we’re just getting started.
The role you are looking at is a part of Wolt Market - our very own online supermarket chain that delivers unprecedented convenience and world leading customer experience in grocery shopping to people across Finland. Wolt Market is growing rapidly and we have ambitious goals. We are looking for a strong Operations Manager to lead our operations from fulfillment to delivery in Finland. As a Wolt Market Operations Manager you have full ownership of operations, operational efficiency and customer experience quality. You lead a team of operations team leads (regional managers), store managers and store associates. You are responsible for everything from store process and layout optimization to labor management and planning, store equipment management, as well as operational quality and safety. In this role, you’ll get a lot of help and support on the way, but are also expected to be an amazing independent manager with an exceptional ability to execute every single day.
What you’ll be doing
- Responsible for the end-to-end store operation from fulfillment to delivery.
- Focus on the continuous improvement of operations. Key focus areas include: safety, quality, customer experience, and productivity.
- Hiring and leading are one of your main responsibilities, while you maintain a motivated team of operations team leads, store managers and associates.
- Provide day to day leadership and guidance to your team of operations team leads, store managers and store associates to enable them and our business to thrive.
- Drive creation of staffing plans, schedules, and efficiency initiatives to meet and exceed Wolt Market’s business plan and P&L cost targets. There is always a high focus on operational productivity and cost efficiency.
- Develop quality processes and initiatives to continuously keep raising the bar for customer experience.
- You’ll work closely with other teams such as category and inventory management. In addition there is a close relationship with global operations.
- The role is based in Helsinki at Wolt HQ and requires travel to Wolt Market locations in other cities in Finland.
Qualifications
- Experience in grocery, retail or warehouse operations management, including labor planning and quality management. Experience in e-commerce is a plus.
- Strong analytical and Excel skills. Basic knowledge of Six Sigma tools and Lean techniques is preferred.
- Experience of leading a team
- Full professional proficiency in English and preferably in Finnish
- Ability to think both strategically and operationally with an eye for detail.
- A hands-on, proactive, practical, pragmatic attitude.
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position before submitting an application, you can turn to: Caroline Sørensen - Talent Acquisition Partner at caroline.sorenson@wolt.com
Please note that we do not accept applications coming through email due to GDPR. Submit your application in English via our career page.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations